Cintya Silva Email & Phone Number

Brazil

As a Strategic Customer Success Manager at Pipefy, I am dedicated to delivering exceptional support to our enterprise clients in the USA and Australia. I manage a portfolio of high-value accounts, ensuring their satisfaction through tailored solutions and proactive engagement. My role includes achieving outstanding churn retention, organizing impactful on-site training events, and fostering strong relationships to drive client success and maximize the value of Pipefy’s solutions.Key Achievements:Churn Retention: Attained a 160% churn retention rate, exceeding industry standards.On-Site Training: Led successful on-site training events across the US, enhancing user engagement.Enhanced Relationships: Strengthened client relationships through strategic support and collaboration.

Brazil

In my role as an SMB Customer Success Manager at Pipefy, I managed a diverse portfolio of 60-70 clients across more than 10 countries, focusing on engaging with and building strong relationships with global accounts. My responsibilities included driving client satisfaction and retention, where I successfully reduced the net dollar retention rate from 7.8% to an impressive 0.38%. I was instrumental in ensuring clients received maximum value from our solutions through proactive support and tailored engagement strategies.Key Achievements:Net Dollar Retention: Achieved a dramatic reduction in net dollar retention from 7.8% to 0.38%, reflecting a significant improvement in client retention and value realization.Global Client Management: Successfully managed relationships with a large, diverse client base spanning over 10 countries, demonstrating strong cross-cultural communication and support skills.Client Engagement: Developed and executed effective engagement strategies, contributing to increased client satisfaction and long-term partnerships.

Brazil

Responsible for renewing customers' contracts, supporting the experience of annual and high-touch clients, identifying errors in our internal platforms, excel spreadsheets and databases, and proposing improvements. Experience short due to a company layoff.

Stockholm, Stockholm County, Sweden

Account manager supporting companies on the international recruitment in Sweden with attraction strategies, migration, and support setting in the country. As a manager, I had the pleasure to lead a team of 7 individuals and work with partners such as Electrolux, Husqvarna, Klarna, Alfa Laval, and others. And also implementing a new journey for our customer focusing on gathering feedback and data.

Dubai, United Arab Emirates

Responsible for the end-to-end selection process to fulfill 160 positions for the pavilion of DP World at expo 2020 in Dubai. The process counted +1400 candidates and with the collaboration of +10 hiring managers for the final decision. The temporary project demanded high organization and clear communication to successfully select all the positions needed within the timeline and with good candidate experience.

Distrito Federal, Brasil

Responsible for prospecting and conducting demos to possible new customers and expanding the platform to new customers inside Brazil. During the role, I develop an accountability system for the sales team.

Brasília, Distrito Federal

Leading a team to deliver talent acquisition solutions for companies across the capital of Brazil. among the diversity of fields we specialized in it and improving the candidate experience with our partners.We created the first virtual conference for new interns with +100 attendees and expanded the number of partnerships .

Alexandria, Egito

Summer internship working with architecture projects, from the phase of research, and creation to project utilizing the software AutoCAD

Brasília, Distrito Federal, Brasil

Responsible for implementing a new program of Host Families, since creating materials, promotion, sales, and customer experience. We achieve national recognition for the program implementation and good promoter rates.

Brasil

Leading team for customer experience, event management, and agenda management.

Bachelor'S Degree, Architecture

Ux Design

A course made by Google about the basics for an entry-level UX design.