Provide expert-level support for Oracle Fusion HCM suite, specializing in Core HR, Payroll, Performance Management, Absence Management, and Talent Management modules.Collaborate with clients to troubleshoot and resolve complex technical issues related to Oracle Fusion HCM implementation, configurations, and integrations.Act as a subject matter expert and escalation point for critical customer issues, ensuring timely and effective resolutions to maintain customer satisfaction.Analyze log files, database queries, and system configurations to diagnose and identify root causes of reported problems, implementing permanent fixes and preventive measures.Develop and maintain a comprehensive knowledge base and support documentation to aid in issue resolution and share best practices with team members and clients.Liaise with Oracle support teams to escalate and follow up on product-related bugs, working closely with development teams to prioritize fixes and enhancements.Work closely with cross-functional teams to troubleshoot issues and provide detailed bug reports with a focus on accuracy and clarity.Participate in customer-facing meetings and conference calls to address technical queries, offer solutions, and provide recommendations for improving system performance and stability.Conduct manual and exploratory testing to identify and document software defects, regressions, and potential security vulnerabilities.Conducted manual and exploratory testing to identify usability issues and potential areas for improvement in the user experience.

-Acting as a single point of contact for the customer and as a decision-making entity;-Working with multiple ticketing platforms based on BMC Software, ClickSoftware and IFS technologies;-Handling emails, escalations and follow-up related to trouble tickets;-Analyzing the completeness and correctness of a trouble ticket before sending it to the field technician;-Dispatching trouble tickets and work orders and interacting with field organizations present in more than 30countries;-Coordinating field planned and non-planned/corrective work and ensuring that KPI breaches are avoided;-Constantly interacting with the customer’s technical resources;-Implementing recovery plans based on working instructions agreed by the customer in order to successfully completejobs or work orders and reduce the number of potential escalations;-Issuing site access permits and creating logistics tickets;-Applying spare part management work instructions;-Revising received change requests and gathering missing information before updating our database;-Creating operational and financial reports;-Creating procedures and knowledge objects and updating and optimizing current ways of working.–Design and Floor-planing :-Responsible for creating floor plans from scratch, using computer assisted design(Auto CAD), from rough sketches,drawings, specifications and other engineering data received from customers/FOs;-Coordinating the dispatch team in order to help the field teams in performing audit activities;–Inventory Management:-Database maintenance on customer’s specific application;-Keeping track of the inventory levels of SFP transceivers, updating the Portal;-Responsible for the migration of the Inventory Management Portal from a service provider to another andthen to move the APP to Cloud infrastructure;

-Supporting all team members and helping them understand technical and procedural aspects;-Interacting with direct managers and other functions such as MSDMs, SDMs, MSCOOs during governance meetings;-Acting as a point of contact when team members are facing an escalation and guide them through a series of steps tosolve the incident/situation;-Proactively helping the team leader to monitor and improve the team's performance via quantitative and qualitativeanalysis;-Testing the performance of new employees or employees who do not perform according to expectations;-Acknowledging and applying business continuity plans and improvements;-Acting as a backup during the direct manager's absence;Checking the progress of team members and comparing results against various targets, generating reports asnecessary, and taking action to remove any deviations and seek continuous improvement;-Creating and updating technical and operational documentation, and make it available to all team members and themanagement team;-Acting as an effective member of the unit's extended leadership team and working towards achieving its objectives,