Steven Reagan Email & Phone Number

North America

- Exemplify technical expertise and leadership skills in managing a team of Network Development Engineers, overseeing WAN Network Operations and high-severity response for the Amazon Fulfillment Network. Supporting a network operations team responsible for over 115,000 support incidents yearly on a global scale.- Sustain consistent collaborations and.

California, United States

- Managed various teams across diverse locations and leveraged available resources to provide high-severity and Tier 2+ support to Amazon’s networking with over 3500+ buildings worldwide, contributing to increasing network & operational stability.- Monitored system performance and analyzed emerging issues to coordinate responses, warnings, and solutions to.

Stockton, California Area

- Offered technical support to IT teams across Northern California and extended leadership support to other teams worldwide.- Embarked on extensive travel across the United States to deliver comprehensive on-site training sessions for new engineers.- Actively participated as a key team member of the "Level 3 Bar Raiser" group, accountable for actively.

Tracy, CA

- Played an integral role in performing on-site project management for new PrimeNow, Amazon Logistics, and Fresh locations in Northern California, ensuring seamless technology integration and operational readiness.- Worked with the project management team to optimize resource allocation and scheduling for the 2017 to 2018 build projects. - Mentored new.

Tracy, CA

- Exhibited dexterity in handling high-volume of caseloads and governing the delivery of quality processes and technical support.- Promptly responded to customer problems, facilitated issue escalations to appropriate teams, processed diverse service requests, and identified the root cause of issues to locate the best solutions that minimized the recurrence.

Tracy, CA

- Sustained top-quality technical service excellence by providing prompt correspondence to issues on IT and network equipment. - Championed the highest level of technical and service operations by efficiently resolving technical concerns on computers, laptops, projectors, multi-function devices, wireless handheld devices, thin clients, printers, and IP.

Sacramento, California Area

- Applied the best methods to competently direct technical troubleshooting operations across various communication channels. - Offered valuable insights to the technology council and relayed guidance to enable successful Smart Board upgrade deployment. - Proficiently administered Active Directory domain accounts and guaranteed smooth user management and.

Sacramento, California Area

- Interacted with clients to obtain information on general computer concerns, enforced attention to detail in performing thorough assessments of problems and repair needs, and leveraged technical expertise to formulate accurate and timely resolutions. - Enhanced the clients’ digital literacy by facilitating comprehensive training sessions on computer.