In-house developer responsible for the customization, development and support of Dynamics Customer Engagement, Dynamics Marketing and ClickDimensions. My role encompasses a range of tasks focused on enhancing functionality and efficiency.Primary responsibilities:- Develop plugins using C# to enhance system capabilities and integration.- Create user-friendly front-end solutions with JavaScript.- Automate processes through Power Automate workflows.- Generate informative reports to drive data-driven decisions.Additional involvement:- Monitoring, troubleshooting and expanding the capabilities of Azure Services used for data synchronization between CRM and other systems.- Elevate CRM and ClickDimensions capabilities through adept extension development using Azure Services.- Utilize Azure DevOps for streamlined CI/DI process.Leadership:- Successfully managed a small team of developers since January 2020, fostering a collaborative environment and driving synergistic results.

Stepped in when dealing with intricate situations or challenging clients, taking charge of escalated cases. Engaged in pinpoint troubleshooting and creating personalized fixes, all the while prioritizing the client's needs and ensuring an exceptional customer experience.Employed advanced techniques such as trace analysis and deep source code debugging with tools like Visual Studio and WinDbg, skillfully uncovering the underlying causes of complex issues.

Provided technical support for premier customers of Dynamics CRM both On Premise and Online. Daily tasks include assistance with specific functionalities and features and troubleshooting of:- Application functionalities;- CRM Server upgrades;- Claims and Internet Facing Deployment configuration;- Integration with Report Server, Exchange, SharePoint, Yammer, CRM for Outlook;- Performance issues;Worked with all versions of CRM starting with 4.0.

Provided second level technical support for Siebel on Open UI, Client Functionality and SSM-Workflow areas. Daily tasks:- managing and resolving Service Requests logged by customers following ODM and SLA process and best practices;- contributing to Knowledge Management content creation and maintenance;- maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area;

Provided second level technical support to Oracle’s CRM On Demand external and internal customer base, across three areas: Core Application, Answers (Reports) and Web Services. I worked closely with international customers, end-users, administrators and consultants. Daily tasks:- helping users with information regarding application customization, limitations, ways to implement certain requests and best practices advice;- troubleshooting advanced customization;- guiding Administrators in configuring and maintaining automated processes such as: Sales Coach, Workflows, Advanced Field Management, Assignment Manager, etc.;- performance troubleshooting;- updating/creating internal knowledge articles and on the community forum;- engaging the engineering team by discovering application bugs;- collecting/analyzing application logs;- designing reports, optimizing performance and building advanced combined analysis views to simulate logical joins across multiple domains.- JavaScript debugging;

Implementation, technical support and report configuration for Charisma HCM and Charisma HCM Portal. Daily tasks:- installing Microsoft SQL Server; installing and configuring Server Reporting Services and Internet Information Services;- creating and managing Maintenance plans for Microsoft SQL;- installing and configuring Charisma HCM and Charisma HCM Portal;- report development and debugging in Crystal Reports and Business Intelligence Development Studio;- data import and export, database migration;- creating and debugging stored procedures, views and functions for reports and/or application buttons.