Diego Cisneros Email & Phone Number

Miami/Fort Lauderdale Area

Robert Half Technology specializes in placing application development, systems integration, information security, infrastructure management, networking, database development, help desk and technical support professionals in project, contract-to-hire and full-time positions. By combining cutting-edge recruiting technology and matching algorithms, with best-in-class customer service, we have been helping hiring managers like you for decades.

Miami/Fort Lauderdale Area

Achieve company growth and hit sales targets Responsible for building the sales teams Responsible for on-going training for Recruitment and Account ManagersResponsible for each direct report to achieve to $20,000 of GM / month within their first 12 monthsResponsible for assuring all direct reports achieve and maintain their sales goalsCreate and implement performance strategy and sales planning for Emergency, Hospitalist, Midlevel DivisionsPrepare and implement sales training and set forth sales objectives for direct reportsPrepare financial analysis reports and sales projections to drive revenue for the companyGenerated over $2 million in sales 2018 Team Sales Awards - 15 sales reps on my team:5 recruiters over quota (over 125%), 1 Rookie of the Year, and 2 Account Managers over quota (over 117%) - all for 2018

Miami/Fort Lauderdale Area

• Contracting new clients in need of temporary staffing services through B2B selling – including hospitals, physician groups, large clinics and other facilities• Operating as the lead point of contact for any and all matters specific to clients needs• Building and maintaining strong, long lasting customer relationships• Overseeing customer account management, including negotiating contracts and agreements to maximize profit

Miami/Fort Lauderdale Area

- Serves as a mentor to the recruiters- Responsilbe for barging with the recruiters for the first 3 months- Responsible for KPI Metrics of the recruiters- Responsible for meeting a minimum of 1 of 3 KPI's per month for each recruiter- Responsible for meeting phone goals on monthly basis - above 90% for each recruiter- Responsible for each recruiter to achieve $10k of Gross Margin in less than a year- Provides feedback on each deal before submitted- Role plays every deal with the recruiters- Works side by side with the VP of Sales - Quota for 2015 (over 110%)- Led the entire Emergency Medicine Team in obtaining Curriculum Vitae (CV) as a first year recruiter in 2015 with over 130. - Quota for 2016 (85%)- Recruitment Consultant Of the Month 2016 (September and December)- Awards received for my recruiters in 2016: 2016 Rookie of the Year, Achieved Quota for 2016 (2 recruiters)

Miami/Fort Lauderdale Area

Key Relationships - Reports to the Area Director (AD)- Responsible for team within their business: Senior Customer Service Representative (SCSR), Customer Service Representative (CSR), General Assistant (GA)- Partners closely with contractors, suppliers to ensure exceptional service to the customersPeople Leadership- Responsible for recruiting, training, motivating, leading and developing the team.- Set clear performance expectations for each team member with individual targets.- Conducting meetings to brief the team on daily workflow, prioritising and delegating in order to meet deadlines and customer needs.- Provide clear communication of performance and team objectives through monthly team meetings and one to ones.Business Growth- Regularly review, improve and grow your business plans and communicate these with your teams to ensure they are delivered and actioned- Continuously drive CBIT (Before Interest and Tax) and CBIT margin through revenue growth and cost control- Continuously contribute to profitability and budgets across all Regus Products- Manage and develop a pipeline of new business to maximize occupancy and yield.- Drive sales effectiveness: delivering key metrics of conversion and price.Customer Service- Lead by example creating strong ethos.- Deliver and maintain an exceptional customer service standards at all levels.- Focus on exceeding customer satisfaction and needs.

Miami/Fort Lauderdale Area

Reviewed and assisted in the development of the Student Administration module for PeopleSoft including: Academic Structure, Course Catalog, Term Schedule, Enrollment, Transcripts, Academic Standing, Prerequisites, and Co requisites, and Transfer Credit. Produced reports for the University using PeopleSoft Query Tool. Oversaw all aspects of troubleshooting and resolving business process problems. Managed pre and post implementation production support. Reviewed, documented, and validated all customizations and approved production migration.