Corporate Account Specialist
Current-Partner with product and engineering teams to optimize and manage tech tools for a top notch customer experience -Create processes and metrics to ensure a high quality customer experience. i.e. SLA's, reviews, escalations etc. -Manage lead pipeline via Salesforce and coordinate all corporate account bookings in the $250K-$1M+ range -Optimize our current sales process through experimentation to create company wide process improvements -Act as the main POC between guests and support staff. Troubleshoot issues with leasing agents and ancillary platforms such as Airbnb -Ideate on feedback from client interactions to make recommendations for marketing and product team via Jira