Cj Griesmeyer Email & Phone Number

New York, New York, Us

New York, New York, Us

- Complete tickets in the tier I and tier II ticket queues, assisting with issues in MacOS, ChromeOS, and AWS Workspaces environment. I respond with a white glove demeanor and maintain a long-running 100% NPS score.- Deactivate account access for terminated users within a short turn-around-time as part of a regular on-call rotation, closely adhering to security and compliance best practices.- Create and maintain a comprehensive documentation base based on user and team needs. Thus far, documents I have written have been viewed over 24,500 times, resulting in an estimated savings of over 4,083 man hours.- Built new automated contractor and FTE onboarding processes, new Slack automations, and data visualization tools. Wrote accompanying documentation and trained the IT team on each process and tool.

New York, Us

- Manage support ticket queues related to our proprietary website editing and hosting platform, including DNS configuration across a number of registrars, HTML and CSS debugging, and web design support.- Advise and support over 2000 small businesses, including law practices, on the best ways to use their sites as a tool for their business's success. Often used simplified language to explain complex technological issues.- Triage and escalate HTML, CSS bugs to engineering staff and assist in troubleshooting and problem-solving process.- Write clear user-facing documentation for users of varying skill levels to assist them in the use of the B12 Editor.

New York, Ny, Us

Deployed hardware and install software solutions based on end-user’s needs, following up with on-site and remote technology support.- Applied problem-solving and analytical troubleshooting skills to resolve end user hardware and software problems, and provided preventative maintenance and upgrades to reduce the occurrence of future issues.- Worked in a largely self-managed environment – fellow techs and I were left to complete tickets with relative freedom as long as tickets were completed in a timely manner.- Role ended as a result of graduating and losing eligibility for position.

New York City, New York, Us

- Lead incoming freshmen through their first semester as Pace University students, helping them to adjust to campus and adult life by teaching weekly lessons in a classroom setting, as well as providing out-of-class support to students.- Reported student performance, progress, and attendance to my direct supervisor, Assistant Dean Stephanie Elson, and assisted her with administrative tasks.