Chris Johnson Email & Phone Number

Columbus, Ohio Metropolitan Area

Supervised a team of about 10 team members. Respond to customer complaints and compliments. Responsible for day to day operations, payroll budgeting, and team coaching. Drive sales and memberships and mentor sales team members.

Columbus, Ohio, United States

Denver, Colorado, United States

• Entry-level cannabis sales to recreational cannabis consumers.
• Acted as an informal resource to colleagues with less experience.
• Followed all applicable state and local laws.
• Lead the store in highest sales of Harmony Extracts.
• Responsible for securing merchandise per burglary/robbery standards.
• Stocked sales floor from backroom ensuring accurate inventory control. -Educational training conducted by Boulder Police Department on counterfeit driver's licenses. -Handled driver's licenses and passports on a daily.

Denver, CO

• Responded, investigated, and resolved customer reports of identity theft including credit fraud, debt collection, judgments/liens, bank fraud, traffic/criminal warrants issued, internet domain fraud, IRS fraud, public.
• Acted as an informal resource to colleagues with less experience.
• Developed, documented, and initiated identity theft resolution processes after Equifax acquisition (08/2017).
• Escalated coaching feedback of tier 1 and tier 2 customer service agents to operations manager.
• Fostered relationships with nationwide credit bureaus and speciality credit reporting agencies to help expedite requests from idtenity theft victims.
• Obtained the following lifetime certificates after gaining employment with ID Watchdog: Certified Identity Theft Management Specialist—CITRMS® XV, Certified Credit Report Reviewer – CCRR®, Certified Credit Scoring.

Aurora, CO

Operational, Shortage, and Safety Controls & Awareness: Conducted assessments of operational and shortage control procedures to monitor store compliance and inventory shortage and Unit System Accuracy (USA) performance trends. Communicated audit results to store management and works to improve operational deficiencies. Reviewed various exception reports to.

Beachwood, OH

• Deliver and drive all aspects of asset protection and loss management as a multi-store investigator for a $47M luxury retail store and a $3M luxury off price retail store, to include the surveillance, apprehension and.
• Conduct internal/external investigations pertaining to theft and fraud, assess information and determine action.
• Balance theft and fraud trends, safety/security, and inventory control strategies to identify and apply a broad range of asset protection techniques/solutions.
• Identify losses and develop actionable plans to prevent loss and reduce shrinkage, while promoting awareness within stores; independently complete small sub-projects within a defined course of action.
• Serve as a key holder opening and closing the store; partner with local law enforcement to reduce loss and potential safety incidents.
• Manage contract physical deterrent guards daily; conduct internal audits, and maintain CCTV/burglar alarm systems.

Cincinnati, Ohio Area

• Target Corporation Chicago, IL & Cincinnati, OH 6/2011 - 7/2012SENIOR TARGET PROTECTION SPECIALIST, Cincinnati, OH (6/2011-7/2012) 11/2008 - 3/2011PROTECTION SPECIALIST, Chicago, IL (11/2008-3/2011)Aggressively.
• Gathered, retained and communicated safeness, theft and fraud issues; ensured all security systems were working properly; watched over high dollar items and ensure individual item security was in place.
• Apprehended shoplifters in a safe and professional manner, assisted in internal investigations, and served as a leader on the assets protection team.
• Assisted in the development and implementation of shrinkage and loss prevention strategies and plans.