Strategic Operations Manager
CurrentProcess Management:Develop, implement, and review processes and procedures to support desired results. Complete regular goals of process improvement to promote better efficiencies and SG&A savings. Use data to analyze and optimize internal processes. Continually monitor processes and procedures for any issues and convey concerns to director. Oversee the implementation of new software or technology that will improve efficiency and program cost savings. Work with Director to meet and exceed… Show more Process Management:Develop, implement, and review processes and procedures to support desired results. Complete regular goals of process improvement to promote better efficiencies and SG&A savings. Use data to analyze and optimize internal processes. Continually monitor processes and procedures for any issues and convey concerns to director. Oversee the implementation of new software or technology that will improve efficiency and program cost savings. Work with Director to meet and exceed branch goals and expectations. Run regular reports on all parts of the internal processes.Team Member Management:Review detailed analytics on team performance. Monitor employee performance and provide feedback to improve productivity and efficiency. Ensure effective performance optimization of all team members is met, all KPIs are set, and appropriate development plans are devised as needed. Oversee new hire training and track continuous processes in conjunction with operation specialists & staffing manager.Work directly with managers to develop strategies to address internal pain points that may arise in the workplace. Work closely with management team to ensure all operational, administrative, and compliance functions within the departments are being properly executed.Client Management:Run reports and oversee client P&Ls in conjunction with the Director. Influence decisions based on post-implementation operations and long-term client success. Conduct regular follow-ups with new and existing clients. Work with Director to conduct new client meetings (kick off meetings). Know (or know where to find) all information within each client contract. Create and present year end data to all clients. Show less