Cj Arevalo Email & Phone Number

As an IT HelpDesk Technician at TCI Transportation, I assist with Tier 1 and Tier 2 HelpDesk tickets and inquiries via email, chat, text, and call. I organize the ticketing system, troubleshoot different types of devices, create and terminate user accesses, support tech and telematics software, and purchase items. I also have the role of Zendesk Admin, managing the platform and ensuring its optimal performance. My core competencies include help desk support, technical support, and customer service.Before joining TCI Transportation, I worked as a Technical Support Advisor, where I gained valuable experience in isolating and resolving software and hardware problems regarding various products, such as mobiles, tablets, smart watches, headphones, and computers. I also handled complaints, billing disputes, and warranty issues, providing information and solutions to customers. I have developed multiple software skills, such as Microsoft 365, Active Directory, Zendesk, and others, that enable me to support different systems and platforms. I am motivated by learning new technologies and delivering excellent service to customers. I can bring diverse perspectives and experiences to the team, as I have worked with different products, clients, and cultures.