Chris Ball Email & Phone Number

Cannock, England, United Kingdom

In November 2022 i progressed my career within finning going from a warranty administrator to a customer service controller i manage 7 field service engineers whilst maintaining a good customer service relationship, I communicate with the customers that have any questions or looking to booking in for a service or repair work on their generators, I will then ensure we book the customer in a timely manner with the correct details and work required to fulfil the customers requirement, I will relay this information onto the engineers who will be dispatched to the customer site, this can also result in me quoting the job, ordering the parts and checking parts availability to report back to the customer with an eta, I also take on the responsibility of overseeing the repair from start to finish to ensure we have completed everything the customer is expecting and within the quoted price, I am targeted on aged open jobs, engineer utilisation, cost control and the overall management of the engineers, I also complete the engineers end of year review, authorise expenses, holidays and sickness also deal with any issues or enquiries they may have

Cannock

As a warranty technician i am responsible for constructing and progressing claims through to completion to recover cost from caterpillar and other suppliers to ensure business warranty cost is kept to a minimum, I ensure claims are submitted to caterpillar in the correct time limits and ensure the claim is correct and accurate, I also submit goodwill claims to ensure the overall cost to finning is reduced and maximised from caterpillar, I have also taken ownership of CAT EPG and MWM claiming process by ensuring Finning are submitting claims into CAT and MWM in a timely manner with all the correct information, i have dealt with some large and complex claims that could have cost a large sum of money if not handled correctly, i have built good relationship's within Finning and CAT whilst working as a warranty technicianCAT UNI- Warranty Technician Certification

Lichfield, England, United Kingdom

I overlooked all warranty process’s including ordering parts and ensuring all relevant paperwork is present and made sure we are compliant with ford motor company requirements, I used our dealer management system to invoice warranty jobs and ensure the job is being charged correctly, I also helped out as a service advisor at busy periods ensuring customers are being dealt with a polite manor and answering any queries customer make have regarding their recent visit this also extends to standing in as acting service manager in his absence, I also chased outstanding invoices or underpayments as inputted on Microsoft Excel and regularly ensured all work being carried out on customer vehicles is being turned around as quick as possible to reduce customer downtime and if needed chasing back ordered parts and requesting when parts are expected on the ford parts .IMI Level 2 in Knowledge of Employee Rights and Responsibilities IMI Level 3 Diploma in Customer Service for the Automotive Industry

Lichfield, England, United Kingdom

Started at Tempest Ford as an apprentice working my way to up to Level 2 in Light Vehicle Maintenance and Repair with Ford Diplomas from Ford CollegeIMI Level 2 in Light Vehicle Maintenance and Repair

Brownhills

Bachelor Of Technology - Btech, Business, Merit

Education record

GCSE Results: Maths- D English- D Double Science- CD Design and Technology- C