Courtney Johnson, Mba Email and Phone Number
20 years of driving profitable solutions for globally branded organizations across the Banking, Nonprofit, Restaurant, and Transportation industries.Supports regional and national territories as a visionary thinker who is driven on high quality standards and bottom-line profit improvements, conducting expansive market assessments to uncover key revenue drivers and vital expansion opportunities. Operational Risk ManagementSales Forecasting & OptimizationData Analysis w/LEAN PrinciplesBest Practices & Policy DevelopmentSr. Diversity ERG LiaisonClient Service DeliveryTeam Building & TrainingStore Planning & DesignVendor ManagementCustomer Relations ManagementHuman Resources, including PayrollP&L Reporting with AnalysisMerchandising & MarketingPeriodic Scorecards and Reports➕An experienced business operational leader who exceeds profit margin objectives by at least 45% throughout career.➕Operational Risk Senior Manager focused on improving market operations by ensuring effective controls, including root cause analysis and fostering a strengthened controlled environment. Implemented strategies to mitigate emerging risks.➕Understands the perspective of regulators and has the ability to shape messaging and content to respond to a changing variety of regulatory standards, whether nationally or globally.➕Close to 10 years of serving on Diversity & Inclusion affinity teams in the capacity of a Sr. ERG with the purpose of contributing to the recruiting process of highly qualified and interested URMs. Attends an average of 5 monthly info session events and/or career fairs.➕Co-Chairman of Mid-America’s Starbucks Black Partner Network: Grew membership from 0 – 1,100 and became the largest regional chapter. 2020: Featured in Starbucks Stories & News nationally—The Catalyst for Change; Recipient of the 1st Black Partner Network Trailblazer and the 1st Soul of the Siren awards. 2019: Created the 1st region-wide Difficult Conversation & Education Series with the National Civil Rights Museum. 2018: Facilitated the Day of Discovery-Unconscious Bias training.➕Project Management of large cross-company projects: Consumer & Retail industry aligned integrations, process re-engineering and controls, including comprehensive corporate policy assessment and new policy implementation experience.➕Develops high-performing teams of up to 500 employees, and collaborates cross-functionally to improve workflow efficiency by at least 35%, and decrease operating costs at a minimum of 30%.
Proverbs Professional & Business Consulting, Llc
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Founder, CeoProverbs Professional & Business Consulting, Llc Apr 2024 - PresentProverbs 9:9 NRSV advises us to "give instruction to the wise, and they will be even wiser; teach the righteous, and they will gain in learning. The Book of Proverbs reflects divine truth and brings it into proper focus; it teaches us how to gain wisdom. Proverbs Professional & Business Consulting, LLC (PPBC) leverages this scripture as its foundation of existence and source of truth in how it will inspire, impact, and educate its clients.Our vision is to become the most trusted advisor in the consulting industry delivering dynamic results for both people and businesses, breaking down any barriers to excellence, and empowering everyone to pay forward their learnings to others so that together, we can impact the world.❑ Saved (3) multi-million-dollar businesses 8% (15K) each annually in workers compensation credits.❑ Successfully wrote a business plan and coached an entrepreneur through his interview selection process to be selected to launch a new business venture with Amazon, launching in October.❑ Coached several clients through their Behavioral-based interviews with them being selected for promotions.❑ Rewrote several clients resumes to accurately reflect their skillsets.❑ Built 4 websites for business clients to elevate their platform and offerings nationally.❑ Launched a Building Blocks to YOUR Financial Future 3-part series for 25 members teaching them how to budget, establish credit, and save towards their future.❑ Partnered with City Year Memphis to lead (2) Leadership Development series on Neurodivergence & Emotional Intelligence positively impacting the Core & Senior Leadership Team as well as the Executive Director
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Director Of OperationsTopgolf Apr 2023 - Mar 2024Dallas, Texas, UsA Servant and Situational Leader responsible for driving Topgolf business strategies, leading a team through company Core Values and uplifting and elevating employees(playmakers) to deliver unmatched hospitality experiences. As the Director of Operations I am responsible for business development strategies, community engagement efforts, establishing relationships with local authorities, and creating strategic plans that deliver top and bottom line results. Leads a team responsible for delivering exceptional service, quality beverages, and a culinary team responsible for quality food through food safety practices, coaching and influencing performance expectations and developing leaders to lead the Topgolf Way. Responsible for managing through ambiguity, execution, communication, and process improvement by working cross-functionally with other teams. Developed and taught how to understand and manage a P&L and how daily decisions impact the bottom line.+Played a pivotal role in the hiring and selection 400+employees and 20+ salaried managers to launch the opening of Topgolf Memphis within 2 months.+Provided Strategic Direction and collaborated with the Director of Sales to exceed a $750K quarterly target within 2 months+Promoted 6 leaders into higher and/or salaried roles to support their excellence growth path.+Supported the team in breaking 1.4MM in sales in less than 3 weeks during opening launch.+Collaborated with cross functional teams to reduce COGS by 20% from the openings process.+Reduced and managed labor with sustainment at 16-18% month over month from 25%.+Managed Controllable EBITDAR exceeding plan by 10%.+Led the team in all aspects of opening a new venue including but not limited to placement of equipment, smallwares, golf clubs, landscaping, security, and general operations.+Represented the brand in community efforts, marketing campaigns, social and local news media coverage. -
Regional Manager, Business Coach Team, EastAmazon Feb 2022 - Apr 2023Seattle, Wa, UsLed a Business Coach (BC) team focused on ensuring diverse Amazon Freight Partners (AFPs) provide reliable capacity to our network & operate healthy, sustainable businesses. Responsible for a portfolio of 78 diverse business owners with over 3K employees, accountable for supporting AFPs through all stages of their lifecycle in the AFP program including acquisition, onboarding, ramping during peak and off-peak periods, business expansion, and at times exit decisions. Leads a team responsible for establishing and building long term strategic relationships, coaching and influencing performance expectations and expansion. Responsible for managing through ambiguity, execution, communication, and process improvement by working cross-functionally with a myriad of internal program teams to raise awareness of key challenges and build long-term solutions with the owner’s experience at the forefront.+2023—invited to and participated as a single podcast panelist of the Black History Months, Being Black and A Catalyst of Change in the Workplace series.+2022—Finalist of the World-Wide Amazon Transportation Services Putting People First award.+Introduced a series of Unconscious Bias Trainings for internal and external teams within the US and Canada; recognized as one of the most influential breakout sessions at the inaugural all AFP event.+Key contributor connecting internal teams to the field of AFPs across the US with a structured program that led to the development and enhancement of 6 key initiatives that impacted the overall AFP program and business owners.+Panelist in the Amazon Transportation Services Talent Acquisition and Central Diversity & Inclusion Teams virtual online seminar which led to 38 onsite interviews and 11 inclines, an increase of 70% from prior webinars.+Improved program Safety score by 55% w/in 7 months, 4 points below program goal.+Improved external vendor adoption and participation of diverse business owners from 58% to 90%. -
Senior, Business Development Manager-East RegionAmazon Jun 2021 - Feb 2022Seattle, Wa, UsA visionary and strategic thinker responsible for the external sourcing, recruiting, and interviewing of diverse entrepreneurs who would become an asset to the Amazon Freight Partner program- AFP (Amazon Logistics). Led initiatives to create long-term external relationships. Collaborated with local community organizations, local market CDL-A driving schools, participated in various conferences, identified and supported the bench growth strategy to achieve 100 diverse bench candidates within 8 months. Partnered with the AFP Marketing team to identify hard to recruit markets and develop go to market strategies to draw candidates to our landing page.+2021 Selected and featured as the face of the AFP program (AFP) on the AFP online seminar.+Recovered 8% revenue loss of seven Amazon Freight Partners(owners); recouped 103K per owner or 721K.+Supported the development of the AFP Bench Engagement Strategy; a high touch and nurturing strategy to maintain program interest of the pipeline.+Partnered with the AFP Recruiting team to enhance the vetting strategy to determine current and future projected AFP needs across the US.
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District ManagerStarbucks Jul 2016 - Feb 2021Seattle, Wa, UsDrove business continuity and operational risk management support for district-wide operations set to execute regional initiatives such as Partner Resources, Marketing, Partner & Asset Protection, Finance, Real Estate, and Store Development. Held liable for up to 20 locations with over 15K customer visits per day, which increased sales 15% or greater year over year. +Completed various risk assessments for auditing and compliance, including gap analysis, requirements gathering, cost and resource management, scope / schedule baselines, enterprise environmental factors, and organizational process assets.+Reduced operational risk and waste, and increased controllable contribution by 7% over prior year during the pandemic, driving total contribution (bottom line P&L) up to 10%.+ 2020 George W. Bush Points of Light- Inspiration Honor Roll recipient.+ 2019 Annual Customer Service Excellence Award and consistently ranked in the top 15% for balanced scorecard.+ 2017 District Manager of the Year. -
Svp People Leader: Consumer, Sales & Customer Service Operations (Tn)Bank Of America Jul 2010 - Jul 2016Charlotte, Nc, UsA highly accomplished senior executive with proven success cutting liability and exceeding profitability goals, turn around underperforming units and driving increased revenues and market share in retail for deposits and card products. Excelled in brand positioning, daily process improvements, human capital management, while also championing a strong focus on customer satisfaction (increased by 42%) and loyalty rewards. Served as a recognized leader who is well developed in employee relations, motivation, management development and training qualifications demonstrated by retention rates of 95%+.➕Operational direction of 15 financial centers: up to 300 associates and a management team of 15 at each location.➕Locations represented 52% of an entire region representing 175 client portfolios, including 65% which had preferred/high net worth relationships.➕Consumer deposits growth of $75MM from 2015-2016, and consumer loans growth of $10MM from 2015-2016➕Led strategy for growth of the Merrill Lynch client balances from $100MM- $200MM➕Small business loan portfolio grew from $500K to $1.8MM, and commercial loans from $10MM to $25MM.➕2016 Top Performer Award➕2015 Ranked consistently #1 in the Tennessee Region➕2015 Improved market national rank from 395 of 405 to #27 in first 3 months➕2015 Received the Delivering One Company Award -
Svp, Consumer Market ManagerBank Of America Aug 2004 - Jul 2010Charlotte, Nc, UsImplemented strategies and processes for a global service delivery model designed to capitalize on opportunities for improved operational efficiency and effectiveness, particularly operational success with an increased customer engagement satisfaction metric of 30%. Lead the day-to-day servicing activities for 45 financial centers with over 250+ associates, covering a 7 city region. These activities included thinking and aligning strategically to create a best-in-class servicing program – e.g., talent strategy, enabling training and tools, policies and procedures that generated high profit margins and customer satisfaction / engagement.➕Increased sales and customer service productivity by 40% and operational audit performance from 83% to 100%.➕Increased customer engagement by 30% and received numerous awards for driving sales and operational success >100% for consecutive quarters.➕Increased Operational Audit variability to >90% success rate.➕Mentor for Bank of America Student Leaders Program, 2014-2015.➕Selected for the Consumer Leadership Development Program 2014.➕Led a Leadership Development Series for the Area 2013-2015, graduating 50 associates.➕Appointed as the United Way Chair, raised 300K and drove 100% participation, 2012-2013.
Courtney Johnson, Mba Skills
Courtney Johnson, Mba Education Details
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Regent UniversityEntrepreneurship/Entrepreneurial Studies -
University Of Tennessee, KnoxvilleMinor In Business Administration
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University Of Tennessee, KnoxvilleEconomics
Frequently Asked Questions about Courtney Johnson, Mba
What company does Courtney Johnson, Mba work for?
Courtney Johnson, Mba works for Proverbs Professional & Business Consulting, Llc
What is Courtney Johnson, Mba's role at the current company?
Courtney Johnson, Mba's current role is Founder, CEO Proverbs Professional & Business Consulting, LLC. | Regional Manager | Servant Leader | DEI+B Champion | Change Agent | Life Coach | Results Driver |.
What schools did Courtney Johnson, Mba attend?
Courtney Johnson, Mba attended Regent University, University Of Tennessee, Knoxville, University Of Tennessee, Knoxville.
What skills is Courtney Johnson, Mba known for?
Courtney Johnson, Mba has skills like Leadership, Customer Experience, Team Building, Scorecard Management, Financial Performance, Grit, Emerging Trends, Kpi Dashboards, Corporate Finance, Servant Leadership, Training And Development, Regional Development.
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