I have proven experience and success in building and maintaining healthy relationships with my teammates and associates on my team. I pride myself on acting as the point of contact for my team and supporting them in removing any roadblock to reach resolutions on complex customer solutions. Within every customer interaction I am an advocate for them and have the drive to ensure the customer knows the are the priority and I will own their experience until there is a solution. These solutions come from both technical and non-technical issues and ensure their impact is felt by the client but also communicated in a cross-functional manner to my team as well. My experience is backed by data driven results as well as analytical detail. My track record includes being a manager of high-performing teams, excellent advocate for customer care, successful track record of using data and insights to drive and implement to drive efficiency, productivity, and operational improvements that lead to improved customer outcomes. I'm passionate about prioritize and investing in the care and development of my team members and my experience in this area includes a history of successfully fostering leadership growth in my direct reports.