Christopher Coughlin Email & Phone Number

Utica, Ny, Us

Remote

Deliver outstanding customer service over the phone and email.Respond promptly and professionally to customer inquiries, providing accurate information and resolving issues.Understand and become proficient in the products and services offered.Document customer interactions and report any feedback or suggestions for improvement.Collaborate with other team members to resolve complex customer issues.Maintain a high level of product knowledge to assist customers effectively.

Remote

Deliver outstanding customer service over the phone and email.Respond promptly and professionally to customer inquiries, providing accurate information and resolving issues.Understand and become proficient in the products and services offered.Document customer interactions and report any feedback or suggestions for improvement.Collaborate with other team members to resolve complex customer issues.Maintain a high level of product knowledge to assist customers effectively.

Remote

● Developed and scheduled engaging social media content aligning with current trends & community interest,resulting in 110% monthly increase in impressions● Analyzed social media trends to identify what worked versus what didn’t work, allowing for increased interactions● Created and executed community contests and crossovers to in-game content, allowing for improved discordpresence and communication● Answered an average of 10 weekly questions presented by customers on various social platforms

Utica, New York, United States

● Provided excellent customer service to 35 average daily customers in response to challenging client interactions● Coached a team of 20- 300+ on associate performance, leading to increased CSAT scores and maintaining top 10balanced scorecard nationwide● Led a six-month long internal reorganization efficiency project and rewrote 70% of existing processes and SOPs, increasing CSAT by 70-80% overall through the new approaches● Deliver quick and accurate solutions to challenging client situations daily.● Curate data on procedural changes and efficiently communicate these to a team.

Utica, New York, United States

● Trained a team of 25 associates on balancing scorecards, allowing for increased customer satisfaction andproductivity● Resolved an average of 25 weekly customer issues regarding hundreds of escalated requests, resulting coachingopportunities for associates● Collaborated with 20 team leaders on metrics based reporting from Tableau, enabling cross-team coachingopportunities

Utica, New York, United States

● Interacted with hundreds of customers daily while troubleshooting inconsistencies in advertised prices, resulting ina resolution within 5-7 minutes● Possessed deep knowledge, understanding, and operation of 9 different departments during overnight shifts