C.J. Ruggles Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Responsible for the delivery of strategic initiatives and process change for the marketing, sales, on-boarding, customer support, people and finance functions. Includes strategy, design, implementation and support of all business software outside of our product, which primarily involves configuration and custom development for Salesforce, Hubspot and associated systems.Key initiatives I've delivered include sales operations process improvement, sales analytics, inbound handling &… Show more Responsible for the delivery of strategic initiatives and process change for the marketing, sales, on-boarding, customer support, people and finance functions. Includes strategy, design, implementation and support of all business software outside of our product, which primarily involves configuration and custom development for Salesforce, Hubspot and associated systems.Key initiatives I've delivered include sales operations process improvement, sales analytics, inbound handling & response processes, lead nurture programme, website (design, content, performance & SEO) improvement, website analytics, on-boarding process improvement, on-boarding e-mail automation, CRM data cleansing, and systems integration.Starting in a role that never existed in the business before, I established the purpose, scope, agile ways of working, and prioritisation process for the team. I recruited and led a small team, effectively established ourselves as a key partner to stakeholders across the business, and made significant contributions to the execution of business strategy. Show less

I led a team of integration engineers & application support specialists, providing technical solutions across the finance, sales operations, and human resources domains. This included people management, team strategy, project delivery oversight, and technical design decisions.A major project was the implementation of Oracle Financials (General Ledger & Accounts Payable) and Oracle Enterprise Performance Management along with supporting integrations and data migration. This included… Show more I led a team of integration engineers & application support specialists, providing technical solutions across the finance, sales operations, and human resources domains. This included people management, team strategy, project delivery oversight, and technical design decisions.A major project was the implementation of Oracle Financials (General Ledger & Accounts Payable) and Oracle Enterprise Performance Management along with supporting integrations and data migration. This included managing delivery of a custom-built application to support a finance process which was a key differentiator for the business using an off-shore team. Show less

Melbourne, Australia

Collaborated with and supported a wide variety of IT and business teams in business roadmap planning, process design, application architecture, integration architecture, cloud architecture, and infrastructure architecture.I led the options analysis, product selection / RFP, planning, implementation and driving of successful adoption of key technologies across the business. These included Okta Identity Management, Snaplogic Integration Platform as a Service, Oracle Finance (General… Show more Collaborated with and supported a wide variety of IT and business teams in business roadmap planning, process design, application architecture, integration architecture, cloud architecture, and infrastructure architecture.I led the options analysis, product selection / RFP, planning, implementation and driving of successful adoption of key technologies across the business. These included Okta Identity Management, Snaplogic Integration Platform as a Service, Oracle Finance (General Ledger & Accounts Payable), Oracle Enterprise Performance Management, Bynder Digital Asset Management, Donesafe Safety & Risk Management, and UIPath Robotic Process Automation.Other notable achievements were the creation & maintenance of a holistic business & technology roadmap, business capability model, application & technology catalogue, and application & technology architecture. I established integration design patterns and forum, and gained adoption of a common cloud strategy. Show less

London, United Kingdom

Working as an Enterprise Architect in consulting roles for tier 1 client organisations in the Retail sector. Part of the business unit management team, responsible for account management, business development and consultant line management. Overall responsibility for Retail Reply marketing including strategy, publications, communications & social media.

London, United Kingdom

Led the introduction of the architecture framework and incorporation into the change delivery model including methods, reference models, principles & governance. Chaired the architecture design authority and provided mentoring for enterprise architects, solution architects & business analysts. Supported the initiation of business transformation programmes through definition of the overall target application, integration, information & technology architectures aligned to the business… Show more Led the introduction of the architecture framework and incorporation into the change delivery model including methods, reference models, principles & governance. Chaired the architecture design authority and provided mentoring for enterprise architects, solution architects & business analysts. Supported the initiation of business transformation programmes through definition of the overall target application, integration, information & technology architectures aligned to the business reference model. Responsible for developing Architecture Blueprints and providing oversight for a variety of projects including tokenised payments, a transactional mobile application, core merchandising transformation, a human resources management system, VOIP telephony, customer relationship management, business intelligence and more. Developed an integration strategy and guided the replatforming of the ESB and introduction of an API Management tool. Show less

London, United Kingdom

Working as an Enterprise Architect in consulting roles for tier 1 client organisations in the Retail sector. Part of the business unit management team, responsible for account management, business development and consultant line management.

London, United Kingdom

Working as an Enterprise Architect in consulting roles for tier 1 client organisations in the Retail sector. Also lead the internal IP development working group, coordinated internal knowledge sharing, performed line management of consultants and conducted recruitment interviews.

Bracknell, Berkshire, Uk

Led the introduction of a capability-led planning approach and facilitated the internal architecture team to create an Enterprise Roadmap, supporting the rationalisation of the existing project portfolio and initiation of a series of strategic transformation programmes. Created a tailored Architecture Charter and led adoption of Enterprise Architecture frameworks, methods, reference models & principles within the internal EA team, including providing mentoring and helping plan further maturity… Show more Led the introduction of a capability-led planning approach and facilitated the internal architecture team to create an Enterprise Roadmap, supporting the rationalisation of the existing project portfolio and initiation of a series of strategic transformation programmes. Created a tailored Architecture Charter and led adoption of Enterprise Architecture frameworks, methods, reference models & principles within the internal EA team, including providing mentoring and helping plan further maturity development activities. Show less

Iver, Buckinghamshire

Responsible for definition of target business / operating models, target-state business process modelling, business capability & project roadmap planning, enterprise-wide logical data modelling, solutions & integration architecture (SOA / webMethods), as well as architecture capability development.

Working in a variety of Business Analyst and IT Architecture roles across tier 1 & 2 client organisations.

Responsible for maintaining and developing the organisation’s delivery methodology and ISO9001 accredited quality system.

Performing solution architecture governance, impact assessment and solution design for a major transformation project.

Responsible for migration of financial data for consolidation of multiple JDE instances as part of a major transformation project, taking a leading role in analysis, technical design, reconciliation & testing.

Assisted with establishing and then working within the IT Strategy & Architecture team, working on concept definition, investigation & assessment of new initiatives, along with financial analysis as input into the IT Strategy renewal.

Worked across a variety of small to medium projects and responsible for elicitation, requirements definition, running tender processes, managing vendors and developing solution designs. Included work on SQL Server database / infrastructure architecture, geographical information systems (GIS) and HAZOP / HACCP risk management.

Responsible for planning and executing the business transition through a series of phased deployments for a major logistics transformation project.

Responsible for defining the KPI dashboard, operational and ad-hoc reporting requirements for a major logistics transformation project.

Responsible for analysing legacy data, defining migration requirements, developing technical designs & scripts and executing the migration for an ERP consolidation project.

Bachelor Of Information Systems (Honours)

Activities and Societies: Melbourne University Basketball Club

Education record