Prajay Lal Email & Phone Number

South Melbourne, VIC, AU

New Zealand

• Solely managed the launch and go-live function for Fresho in New Zealand, displaying a high degree of ownership and delivering successful outcomes.
• Led the launch/implementation of Fresho software for 40+ small and large-scale food businesses by collaborating with business owners, and ensuring key milestones were met on time.
• Effectively managed client relationships across different levels of their business to facilitate implementation of Fresho and drive organisational change.
• Successfully implemented best practices for promoting automatic payments to clients, resulting in record-breaking levels of revenue generated.
• Collaborated cross-functionally with teams based in New Zealand, Australia, and the UK to successfully execute projects that significantly improved overall client experience.
• Responsible for driving uptake of automatic payments features across our client case, boosting revenue.

Auckland, New Zealand

• Working closely with senior management to implement process improvements across different markets that enhance our clients' onboarding experience
• Assisting with onboarding new team members
• Responsible for developing the work-sharing policy between the Australia and New Zealand launch teams
• Responsible for providing the New Zealand team with valuable data insights and Google sheet reporting
• Recent application of Python to analyse credit card payments across multiple markets

Auckland, New Zealand

• Acting as a consultant through gaining a deep understanding of a client’s operation to scope their requirements from Fresho
• Managing the scoping of custom built integrations between our clients’ third party software such as Dear Inventory, MYOB, and many more.
• Collaborating with different functions across New Zealand and Australia to deliver on projects that enhance customer experience
• Assistance with developing Fresho’s information architecture.

Auckland, New Zealand

• Responsible for managing Australian export bookings
• Learnt to manage relationships with Australian shipping lines
• Assisted in procuring vessel allocation and additional services
• Lead Coles customer forum with Australian stakeholders to ensure a smooth order process
• Learnt to collaborate across internal and external teams to resolve operational issues
• Improved my skills on using excel to analyse financial reports and discover opportunities of further profitability

Auckland, New Zealand

• Involved in promoting and convincing New Zealand shoppers to buy Danny’s Pita Breads throughout different parts of Auckland

Auckland, New Zealand

• Promote and sell a broad range of fast-moving consumer goods across supermarkets in Auckland, such as, Farrah's, Maggi, One Night in Mexico, Appleby Ice-Creams
• Responsible for training new employees on demonstration and administration tasks
• Consistently met sales targets

Auckland, New Zealand

• Improve and maintain knowledge of latest video games and technology
• Promote and upsell different gaming solutions to a variety of customers
• Stock counts

• Delivered incredible customer service at the checkout
• Assisted in managing the checkout floor
• Responsible for liquor authorisation
• Managed employees under me
• Handled customer queries