I'm Carlos Vargas, senior executive with strong background in Operations and Customer Experience Management with over 12 years of experience in the Banking, Financial, FinTech, and Payments industries in Latin America.I currently lead CX Projects at Paysafe, bringing a strategic vision to maximize customers satisfaction in the dynamic FinTech industry. My focus is on continuous process improvement and implementing innovative strategies that strengthen customer loyalty and engagement.In addition, as a Higher Education Lecturer, I develop and teach educational programs that prepare professionals to adequately respond to different challenges in their professional lives.My mission is to merge theory and practice to empower teams and foster a customer-centric culture, both in the corporate and academic fields.My purpose: To Serve and Add value!
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DocenteCibertecPeru
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Cx Manager LatamPaysafe Sep 2023 - PresentSantiago De Surco, Lima, 🇵🇪◾Business Units: - PagoEfectivo www.pagoefectivo.la - SafetyPay www.safetypay.comwww.paysafe.com🇵🇪🇪🇨🇲🇽🇨🇱🇧🇷🇨🇴🇨🇷🇬🇹🇵🇦🇦🇷 -
Cx Supervisor LatamPaysafe Aug 2022 - Aug 2023Santiago De Surco, Lima, 🇵🇪◾Business Units: - PagoEfectivo - SafetyPay🇵🇪🇪🇨🇲🇽🇨🇱🇧🇷🇨🇴🇨🇷🇬🇹🇵🇦🇦🇷
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Post-Sales SupervisorPaysafe May 2022 - Jul 2022Santiago De Surco, Lima, 🇵🇪◾Business Unit: - PagoEfectivo www.pagoefectivo.com.pe | www.pagoefectivo.com.ec🇵🇪🇪🇨
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Instructional DesignerCibertec May 2024 - PresentLima, Lima 🇵🇪◾Courses Virtualization Project: - e-Business: Content Scripts, Mini-quizzes, Complementary Materials www.cibertec.edu.pe
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LecturerCibertec Oct 2023 - PresentLima, Lima 🇵🇪◾Courses: - e-Business - Product & Brand Strategies
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Instructional Designer | Third-Party ProviderInlearning Escuelas De Educación Superior Sep 2023 - Oct 2023Lima, Lima, 🇵🇪◾Project for Zegel Institute: - Customer Experience Management Program: Content Scripts, Evaluation Rubrics, Complementary Materials https://inlearninginstitutos.edu.pe -
Administration & Post-Sales SupervisorPagoefectivo, A Paysafe Company Jan 2022 - Apr 2022La Victoria, Lima, 🇵🇪◾Business Unit: - PagoEfectivo www.pagoefectivo.com.pe | www.pagoefectivo.com.ec🇵🇪🇪🇨 -
LecturerCertus Aug 2021 - Dec 2021Santiago De Surco, Lima, 🇵🇪◾Course: - Customer Experience www.certus.edu.pe -
Head Of Customer ServiceLigo.Pe Jul 2020 - Jan 2021Santiago De Surco, Lima, 🇵🇪◾Business Unit (B2C): - Ligo Card (Prepaid) https://ligo.pe/ -
Market Conduct OfficerLigo.Pe Jul 2020 - Jan 2021Santiago De Surco, Lima, 🇵🇪
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Head Of Customer ServiceLa Mágica - Tarjetas Peruanas Prepago Jul 2020 - Jan 2021Santiago De Surco, Lima, 🇵🇪◾Business Unit (B2B): - La Magica Card (Rechargeable) www.tarjetalamagica.com.pe -
Complaints CoordinatorFinanciera Oh! Apr 2018 - Oct 2018San Borja, Lima, 🇵🇪◾Financial Products: - Oh! Credit Card - Fixed-term Deposit - Insurance https://tarjetaoh.pe -
Mba CandidatePacífico Business School Oct 2015 - Nov 2017Jesus Maria, Lima, 🇵🇪www.pbs.edu.pe -
Post-Sales Operations AnalystBanco De Credito Bcp Mar 2013 - Nov 2016La Molina, Lima, 🇵🇪www.viabcp.com -
Bank Cashier And Bank Vault AssistantBanco De Crédito Bcp May 2008 - Mar 2013Tarapoto, San Martín, 🇵🇪◾Bank Vault Assistant: 2011-2013◾Bank Cashier: 2008-2011
Carlos V. Skills
Carlos V. Education Details
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Digital Commerce With Mention In Consumer Products -
Customer Management -
Customer Experience Cx Design And Management
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Business Administration And Management -
Systems And Computer Engineering
Frequently Asked Questions about Carlos V.
What company does Carlos V. work for?
Carlos V. works for Cibertec
What is Carlos V.'s role at the current company?
Carlos V.'s current role is Docente.
What schools did Carlos V. attend?
Carlos V. attended Ecommerce Institute, Centrum Pucp, Pacífico Business School, Universidad Del Pacífico (Pe), Esade, Universidad Nacional De San Martín.
What skills is Carlos V. known for?
Carlos V. has skills like Liderazgo De Equipos, Customer Experience Management, Trabajo En Equipo, Marketing, Marketing Digital, Mejora De Procesos, Banca.
Who are Carlos V.'s colleagues?
Carlos V.'s colleagues are Dorina Firniksz, Simeon Uzunov, Antoaneta Gyurova, Valentin Kamburov, Georgi Angelov, Matthew Robertson, Lee Hileman.
Not the Carlos V. you were looking for?
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Juan Carlos Salas V.
Peru1gmail.com -
Carlos V. Gratelli
Peru
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