Creative and results-driven Service Design Leader with over 14 years of experience crafting validated value propositions and delivering innovative digital solutions. Skilled in turning complex challenges into scalable, people-centric experiences that consistently drive business outcomes.Proven expertise in Service Design, UX and Design Operations with a track record of delivering end-to-end solutions across global markets and industries. Experienced at leading cross-functional teams to execute ambitious roadmaps, integrate data-driven insights, and align digital ecosystems with user needs and business goals.Passionate about fostering a culture of innovation, collaboration, and growth, while leveraging design thinking and agile methodologies to turn vision into reality.
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Principal Experience StrategyEnpalMunich, By, De -
Freelance Service DesignerStudio CkMunich, By, De -
Service Design ManagerMhp – A Porsche Company Jun 2021 - PresentMunich* Established the Service Design practice from scratch, building foundational processes, operations and best practices to drive business value and enhance customer and employee experiences within the Volkswagen Group* Conducted Design Thinking workshops and mentored emerging designers in human-centred design processes* Collaborated with Porsche AG to define holistic journeys and ecosystem strategies, aligning business goals with user needs, contributing to an increase in customer satisfaction -
Service DesignerAudi Business Innovation Gmbh Jul 2015 - May 2021Munich* Delivered a seamless experience for Audi on demand, ensuring intuitive customer journeys across the US, UK, and Europe* Enhanced team capabilities through mentorship and contributions to the Audi design system* Facilitated innovation workshops, supporting transformation initiatives that improved team alignment -
Product ManagerAudi Business Innovation Gmbh Jan 2017 - Aug 2018Munich* Defined the European marketplace vision for Audi on demand, aligning strategic priorities with user needs* Collaborated with stakeholders across markets to prioritise high-value features and streamline product development* Led two cross-functional teams, ensuring on-time project delivery
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Mobility Market ConsultantAudi Uk Sep 2018 - Dec 2019Milton Keynes / London* Conducted market analysis to refine the Audi on demand service, enhancing user acquisition and engagement* Designed and implemented manual prototypes for new use cases, providing insights that enhanced digital product functionality* Managed operations across 8 sites, achieving a high customer satisfaction rate through enhanced service delivery -
User Experience DesignerErgosign Gmbh Oct 2013 - Jul 2015Munich* Applied a holistic UX process, focusing on mobile and touch interfaces for clients such as MAN Diesel & Turbo and Siemens Healthcare -
Interaction DesignerDassault Systèmes 3Dexcite Dec 2010 - Dec 2012Munich* Conducted UX design and research to enhance user experience for DeltaGen, an advanced immersive visualisation tool, improving usability -
SpecialistApple Retail Oct 2010 - Feb 2011Munich -
Interaction DesignerBmw Group Aug 2009 - Jul 2010Munich -
Interaction DesignerVodafone Group Research & Development Mar 2008 - Jul 2009Munich -
On-Air DesignerSky Creative Services Feb 2007 - Aug 2007Munich
Christian Kandler Education Details
Frequently Asked Questions about Christian Kandler
What company does Christian Kandler work for?
Christian Kandler works for Enpal
What is Christian Kandler's role at the current company?
Christian Kandler's current role is Principal Experience Strategy.
What schools did Christian Kandler attend?
Christian Kandler attended Hochschule Augsburg, Hochschule Augsburg.
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Christian Kandler
Portfolio & Products | Technology & Innovation | Business & Strategy | Leadership | Intercultural Communication | Driving Sustainable GrowthGermany -
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