Caroline Karanja Email & Phone Number

Nairobi County, Kenya

Nairobi, Kenya

• Accountable for IATA's achievement of an assigned client segment or IATA Solutions Portfolio target across the region;
• Developing sales plan for own target category as part of the regional sales plan and coordinate action plans on a country by country basis, to achieve the assigned client segment or IATA Solutions Portfolio commercial.

Nairobi, Kenya

• Managed Key accounts at Etihad Cargo NBO by maintaining and growing existing business relationships with the clients, and bringing in new business.
• Made sales visits to clients’ offices for business negotiations and service recovery.
• Ensured maximum revenue collection per flight by giving priority to high yield cargo, as well as using market intelligence tool WACD to hunt for new high yield cargo.
• Negotiated for, and signed contracts (SRAs and BSAs) with clients, on behalf of the company which locked in business in the long-term.
• Wrote the station’s weekly sales report and sent to the headquarters for analysis

Nairobi, Kenya

• Managed Key accounts at KQ Cargo by maintaining and growing existing clients, as well as bringing in new business. This I did by use of the market intelligence tool WACD
• Sold Cargo Space to Clients and ensured maximum revenue collection per CBM by prioritizing high yield cargo
• Answered any queries the clients might have regarding Kenya Airways Cargo products and services
• Successfully led the IATA e-AWB roll-out project at KQ Cargo, raising penetration from 40% to 81%
• Successfully led the CRM Right-Now roll-out project at KQ Cargo and scheduled system training for employees at cargo

Nairobi, Kenya

• Created flight bookings and produced tickets for passengers
• Re-issued tickets and charged applicable change of reservation and penalty fees
• Charged excess baggage against MCOs and EMDs
• Advised passengers on travel requirements

Nairobi, Kenya

• Checked in passengers and tagged bags to their final destinations
• Guided passengers through the boarding process
• Answered passenger queries about international travel requirements.

Bachelor Of Education (Arts)

Master Of Arts (M.A.), International Studies