Develop and maintain technical documentation for system designs, configurations, and procedures. Manage and optimize cloud infrastructure using Microsoft Azure, ensuring performance and security. Collaborate with vendors to troubleshoot issues, manage contracts, and streamline system integrations. Coordinate with cross-functional teams to ensure alignment on system requirements and project objectives.Lead technical projects, overseeing planning, execution, and delivery timelines. Implement system engineering solutions to enhance efficiency and scalability, focusing on automation and cloud-based solutions using Azure.

Multi-functional role accountable for establishing long-term vision, strategy and leading design, engineering, security, administration, and service delivery of technical infrastructure/information systems, providing enterprise-wide support across 35 locations on four continents (North America, Asia, Europe, and Australia). Managed all IT operations, encompassing stabilizing/transitioning technology systems to a cloud-based network, establishing/maintaining the computer network infrastructure, and driving down system maintenance costs. Oversaw the team providing comprehensive technical support (system engineering, network administration and server security) to users throughout the organization. Responsible for strategic planning, technical troubleshooting, disaster recovery, budgeting, risk management, purchasing, asset management, software licensing, vendor relations, Request for Proposal (RFP) development, contract negotiations and project management, ensuring the strategic alignment of business technology with corporate objectives/processes. Trained staff on proper utilization of all technical equipment. Championed and successfully led diverse technical initiatives, adeptly navigating challenging budgetary, time, and regulatory parameters to consistently achieve project milestones.Commended for astutely optimizing technology expenditures by conducting comprehensive analysis of potential products and vendors, resulting in substantial cost savings while ensuring seamless alignment with organizational requirements.Instrumental in shaping the corporate IT vision and strategic project roadmap for successive fiscal cycles, meticulously outlining project scopes, budgets, timelines, and prioritization to drive organizational success.

Responsible for managing and coordinating network engineering activities, including designing, configuring, and troubleshooting network infrastructure. Oversaw a team of network engineers, provided technical guidance, and ensured the delivery of high-quality network solutions. Collaborated with cross-functional teams, assessed network performance, implemented security measures, and stayed updated on industry best practices to optimize network operations.Conducted regular network assessments and audits to identify areas for improvement and implemented solutions to enhance network reliability and efficiency.Mentored and trained junior network engineers, fostering their professional growth and ensuring a high level of technical expertise within the team.

Provided a full range of technical support, both in-store and by phone, for diverse issues encompassing PCs, laptops, hardware and software, email, Internet, network connectivity, and virus protection/removal. Performed high level problem analysis/resolution, break-fix support, and software/system installations, upgrades, and replacements. Delivered high level problem analysis/resolution and break-fix support, leveraging technical knowledge and communication skills to ensure quick resolution of customer issues. Diagnosed and resolved issues quickly and efficiently, earning reputation as ‘go-to’ resource among managers, colleagues and customers for complex hardware and software problems.