Chris Hwang Email & Phone Number

Oakbrook Terrace, Illinois

Provide multi-layer technical support for Enterprise clients via SDWAN and MPLS architecture.Investigate, troubleshoot, document, and escalate trouble tickets through the Service Now ticketing system.Monitor LAN/WAN Edge devices, access points, and LTE networks through VeloCloud Orchestrator, Juniper MIST, and Netcloud by Cradlepoint.Collaborate with network engineers, field technicians, equipment vendors, and ISPs to troubleshoot and resolve network issues and outages.

Phoenix, Arizona Area

Provided exceptional customer service in a dynamic call-center setting on Windows OS.Led and mentored teammates and interns to drive adjuster development and improvement.Managed claims modernization process, enhancing member services and employee interactions.Excelled in multitasking using a dual-monitor system during inbound and outbound calls.

San Diego

Provided freelance IT consulting services for a small business in San Diego.Configured a small business network for connectivity with the broadband Internet service provider.Installed and configured standard office devices such as printers, desktops, and laptops, in both Windows and MacOS environments.

Uss Carl Vinson (Cvn 70)

Demonstrated creative prowess as the lead photographer for over 100 military ceremonies.Served as a departmental photojournalist on the aircraft carrier, USS Carl Vinson, supporting over 50 departments.Managed a team of 20 sailors producing print and graphic deliverables using Xerox and Noritsu products during military operations.Maintained an independent server as the departmental System Administrator by creating an SOP for file management, ensuring data security and backups using Norton Antivirus and Norton Ghost.

Bachelor’S Degree, Graphic Information Technology

Education record