Mudassir Mukhtar Email & Phone Number

Islamabad, PK

United States

• Continuously monitor the VMware SD-WAN (Velo-cloud) and Cisco Meraki infrastructures to detect and respond to network anomalies, issues, or outages.
• Promptly respond to P1 Critical, P2 High severity network incidents, alarms, and alerts. Collaborate with cross-functional teams to diagnose and resolve network issues efficiently, minimizing downtime.
• Guiding L1 team as a technical lead for gathering minimum data set MDS information. Engaging L2/L3 teams for further support till ticket… Show more
• Guiding L1 team as a technical lead for gathering minimum data set MDS information. Engaging L2/L3 teams for further support till ticket closure.
• Designing, Implementing and upgrading network for new/existing customers.
• Apply deep technical knowledge in VMware SD-WAN (Velo-cloud) and Cisco Meraki technologies to troubleshoot and resolve complex network problems.

Saudi Arabia

• Utilize monitoring tools and techniques to proactively identify performance related issues within the Huawei Packet Core, VoLTE/IMS, and IoT networks.
• Optimize the performance of Core network by fine-tuning network parameters.
• Lead Huawei RISE project for 5G migration under Performance Scope by Defining and monitoring (KPIs) specific to 5G networks.
• To ensure the network can handle current and future traffic demands, I was responsible for capacity planning by analyzing traffic… Show more
• To ensure the network can handle current and future traffic demands, I was responsible for capacity planning by analyzing traffic trends & growth patterns.
• I lead the troubleshooting efforts to diagnose and resolve problems promptly. This may involve collaboration with cross-functional teams and vendors.

Saudi Arabia

• Network Performance monitoring and analysis of Ericsson Packet Core, Circuit Core and Intelligent Network.
• CEM/SQM -Experienced in Customer Experience Management & Service Quality Management.
• (Define KPI’s, Formulas and their SLAs) Ensuring SLA KPI’s and taking necessary measures to ensure that agreed indicators are not breached.
• Perform Escalation and Notification to keep management and other business units informed during system outages until complete resolution of… Show more
• Perform Escalation and Notification to keep management and other business units informed during system outages until complete resolution of service.
• Define Processes for CM Approvals (Post Activity Analysis and their impact on Network) working closely with BackOffice, Support and Project teams for Network issues to carry out deep analysis to drilldown the main root.

Lahore

• Provide 24/7 coordination, support, and execution of 1st Level proactive and reactive network performance monitoring activities to ensure that services provided to customers are continuously available by ensuring.
• Perform Escalation and Notification to keep management and other business units informed during system outages.
• Generation of periodic / On-Demand Daily/Weekly Reports & KPI analysis & NOC reports for special event… Show more
• Generation of periodic / On-Demand Daily/Weekly Reports & KPI analysis & NOC reports for special event management.
• Responsible for Performance management, fault management and account management of Ericsson CS nodes (MSC, MGW, UDC, HSS/HLR-FEs, SSR & STP), PS core nodes (SGSN & GGSN) and IN nodes (CCN, SDP, AIR, VS & IVR).
• Manage Trouble Tickets and their follow-up by maintaining their SLAs.