Peter Hickey Email & Phone Number

Appleton, Wi, Us

Leader in full IT Infrastructure management including Security, Cloud, LAN, WAN, and Voice elements.Custom Design, Deploy, and Managment with extensive experience across the IT stack. If you want to work with industry experts taking your IT from where it is today to the next level, we will work hand in hand with your team to get you where you want to be.

Role: 10 years team management developing custom business solutions to meet unsolved customer needs. • Generated a consistent + $20M /yr. of contracted revenue with High EBIT / Margin.• Nationally recognized for deployment of a Hosted Cloud Contact Center in 48 hrs. under pandemic status.• Developed expense saving solutions saving $1M pure expenses for the IS business on a single project alone.• Analysis and creation of financial modeling increasing margin results. • Pioneered and sold the first ever SD-WAN.• Developed proposal templates adopted across all of IS and standardized for SD-WAN and PIAB.• Uncovered service gaps and provided options that catapulted VeloCloud SD-WAN to productization.• Developed a secondary Silver Peak SD-WAN offering and fine-tuned market rates to win.• Wrote and contracted over 300 Scopes of Work.Examples: SD-WAN, Managed Routers, Network Aggregation, Correlated Log Management, Web Scanning, Hosted Contact Center, Ethernet Circuits, Omnichannel Contact Center, Managed SBC, Zscaler Firewall, Cisco Routers, Managed SIP, Hosted Outbound Calling, Cloud IVR, Cloud Fax, Fat Pipe, Service Managers, Professional Services.• Negotiated MA for 4 years with dozens of lawyers to establish key IS suppliers.• Developed new products in both multi-channel cloud contact center and AI for multiple customers.• Led promotion activities across IS targeting practical solutions for front line sales activity.• Spear headed supplier funnel reviews building millions of dollars of potential new revenue opportunities.• Developed productivity tools for contacts, projects, billing, and how to process. 10 hrs./pp saving per month.• Coached mentored dozens of account executives toward winning strategies. • Mentored peers across the US to increase competencies and improve process.

At&T, Sbc Communications, Ameritech Corporation

Role: Executive Information Technology Consultant leading strategies in new technologies for business applications, IT operations, hardware, and voice & data communications. • Provided aggressive contract and legal negotiations securing over $100 million in revenue.• Initiated recommendations for execution of technology road maps ensuring long term cost efficiencies.• Reengineered the communications philosophy of multi-site location jumpstarting a technology evolution.• Led the design & implementation of a Dense Wave Division Multiplexing project providing a tremendous improvement in communications connectivity.• Coached and mentored individuals on professional career development. • Implemented advanced application technologies to exceed customer requirements and gain a competitive advantage. (video, call center, forecasting, recording, interactive voice response)• Pioneered strong process control and process improvement methodology and accountability• Established systems to prioritize the day-to-day tasks and long-term project work.• Spearheaded the installation of multiple Fiber Optic Networks.• Developed and delivered successful ROI analysis and savings programs.Accolades: • Multiple Presidents Club & Masters Trips as Consistent Top Performer• Six Performance Awards

Role: Network analyst consulting on pricing computation, cost justification models and proposal design.• Created custom designed position increasing productivity 40%. • Designed and implemented Interactive Voice Response solutions saving thousands of dollars daily. • Developed marketing material increasing revenue by 65%. Accolades:• Consistent quota achievement above 100%. • Presidents Club Trip Winner – Hawaii. • Several Corporate Achievement & Gross Profit Awards• National Rookie of the Year

Role: Management of team, P&L, hiring manager, training manager for full operations.• Increased regional sales 182% from $11 million to $20 million • Increased productivity in the District by 25%.

Bachelor Of Science (Bs), Consumer Science / Finance

Security & Business Continuity · Leadership Development · Ip Applications & Networks, Rolm Pbx Systems Architecture · Understanding Optical Networking · Frame Relay Networks