Executed highly informative custom project proposals at customer sites.Managed installation contracts and design concept through project completion work with home owners, strata managers, engineers, underwriters and building managers.Fostered satellite dealerships with technical product and sales support.Conducting an interim inspection of the work during the project execution on site.Supervising technical staff during roof installations, giving operative support. Responsible for circulation of accurate and correct technical information to customers and for supporting sales efforts through technical education in maintaining the currency of available scientific information.Promote and maintain an atmosphere of cooperation among and between shifts, tool room, quality control, management.Assist with the set-up and maintenance of auxiliary equipment, including granulators, conveyors, liquid temperature controls.Addressed all customer inquiries relating to scientific information, product application and technical usage of products.Ensuring that the work has been completed with the specification and that it meets the necessary standards for guarantee;Participating in the whole process of fabricating and installing metal roofing, rainwater goods and flashings;SIKA Sarnafil is a PVC roof membrane that has received a lot of demand in recent years, I have become expert in this area through consistent research and professional development to ensure I convey perfect information. Utilising a compounded thermoplastic polyolefin top ply, a fabric center that is polyester-reinforced, and TPO polymer base. Performing Mold Changes, Resin Changes, Purging, etc. for Machines and SetupsCreated Customer Relationship Management database for company, used by management and customer service associates to track & resolve customer inquiries.

Interpreted engineering drawings, blueprints, specifications, sketches, work orders and material safety data sheets;Selected the most suitable equipment and welding methods, applying knowledge of metallurgy, geometry and welding.Supported the implementation of all safety guidelines, including proper machine guarding and lockout;

Delivered value-added analyses and information to support sales and marketing decisions.Promoting business development through selling Epson products with focus on creating relationships with clients, suppliers, executives and other stakeholders;Contacted prospects customers, following leads submitted by management, resulting in long term service agreements.Replaced toner ink cartridges, transfer kits and fuser kits for Epson Deskjet, Officejet, and copy machine devicesManaged and led the designing and preparation of sales presentation and promotion campaigns.Maintained regular contact with customer to answer questions and guide customers through product choices and options.Skilled at new software and hardware installations, making customer satisfaction a priority.Supported specific offices as well as delivered expert service at clients' offices.Clearly communicated issues involving estimated time of task completion, status updates and potential problemsAcquired proficiency in basic maintenance of printers, fax machines and copiers in accordance with company protocolOperated computer-aided communications in a fast-paced environment.Installed, repaired and maintained multi-vendor systems to include DELL, HP and MAC.Utilized software tools and active directories to troubleshoot networking operating systems.Installed HW/SW/Networking products and configured systems at customer sites.Maintained accurate and detailed logs within the established ticketing system (Remedy) for customer calls and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of the help desk facility / network.Documented and administered excel spreadsheets for work orders and printer parts.Trouble-shot Epson printers for technicians/ customers over the phone: Proficient in troubleshooting Epson printers on sites Communicated with customers, employees and other individuals to answer questions disseminate or explain information.

Installed and provided propane and natural gas filling stations;Monitored tests on welded surfaces ( hydrostatic, X-ray and dimension tolerance tests)Anlaysed engineering drawings and specifications to plan and design layouts;Repaired and maintained pipes, fixtures and plumbing fitting structures;