Project Manager
Hong Kong Sar
• Managed the full lifecycle of projects, including scope, budget, deliverables, documentation, SIT, UAT, launch planning, and training, ensuring a seamless implementation process and project quality• Collaborated with cross-functional teams and business users to understand their requirements and translated those requirements into technical solutions• Conducted successful post-implementation reviews, identifying areas for improvement• Maintained positive relationships and managed the expectations of business users by communicating effectively and consistently providing stakeholders with timely updates on project outcome• Provided ongoing support to end-users, troubleshooting issues, and facilitating knowledge transfer• Project Highlights: o Texas Chicken Singapore Project: Improved the functionality of the mobile application on Android & iOS and recommended new solutions and enhancements based on customer feedback o Maxims Hong Kong Project: Included Genki Sushi, Sen-ryo, and Eatizen projects, supported the corresponding business requirements, and ensured the promotion campaign launched on-time on the online ordering site, mobile application, and brand site o Point-of-Sale (POS) & CRM integration: Integrated with Infrasys Malaysia, SmartPOS Malaysia, and Itopia CRM system