Chris Knoll Email & Phone Number

Renton, WA

Sales Engineer with the newly formed Real Time Payments team. Responsible for working with financial institutions to implement/enable Real Time Payments in their environment. Collaboration with TCH sales, engineering, and QC teams, along with the bank/credit union, providing technical guidance and implementation support.

Senior Project Manager responsible for large-scale implementations of Cisco Unified Communications and Contact Center communications/call flow/delivery solutions. Project management responsibilities include resource management including Presidio engineers, customer project personnel, and third party solution vendors. Responsible for on-time and.

Designer of the board game "The Tower of Mystery" which was released in 2009. All of the game's graphic design was done by the well-known industry professional Steven Strumpf. The game is sold in brick-and-mortar stores throughout the U.S. and online in both the U.S. and Canada. The game is distributed by Ovation Productions and through two major.

Seattle, WA

Troubleshooting, deep data analysis, and performance improvement relating to Varolii's migration from ISDN to VoIP (SIP). Identified outbound call progress detection issues, provided data metrics to validate lacking performance, made recommendations for improvement, and participated in cross-functional teams to ensure proper implementation of those.

Responsible for ensuring production application quality through an extensive 'tuning' process that I created from scratch, successfully implemented, managed, and maintained. New and existing applications were deeply analyzed ('tuned'), in order to improve application performance, and recommended changes. Tuning included ensuring compliance with client.

Created and managed a 24x7x365 internal predictive dialer support team and help desk, cancelling a vendor contract and bringing all installation, upgrade, and support activities in-house, saving AT&T over $1M each year. Team supported 7 call centers located from Hawaii to Florida, with a total agent population of approx. 300, and containing a variety of.

Provided I.T. Project Management for wireless business systems, including applications, RFP and selection of a data warehousing solution, OLAP selection and implementation, CLEC, database/reporting migration, real-time credit card processing, cellular switch transaction batch reporting, and other projects.

Implementation Project Management for Mosaix dialers in a wide variety of client environments (analog and digital), agent workstation configuration and testing, dialer/PBX connectivity (including Nortel Meridian, Lucent G3, Aspect, etc.), dialer software configuration (HP-UX and shell scripting) and upgrades, hardware troubleshooting. Managed as many as 18.

Seattle, WA

Sole I.T. support (PC, software, telephony, networks) for the western third of the Amtrak system (from the US Rockies west, and British Columbia) from 1992 through 1996. Created end-user PC/Network training curriculum and provided training to Amtrak West employees, supervisors, managers, and executives. Managed many telephony/network installation and.