Working for the client "Metropolis/Glenigan" (UK's Top 10 B2B Publishing Companies) part of Ascential PlcAssisting B2B customers with regard to their Office Relocation, Office Expansion, New Branch Office, and Office Redevelopment in and around the UKClient Management - Outbound calls & emails with regard to Supplier Information and Project status.Maintenance of Client Database.Offering Procurement solutions for Customers with regard to the Interior Requirements such as Office furniture, IT equipment, Fit-out services, Removal Services & Racking and Shelving.

Assisting job seekers globally (freshers & experienced) to find the right job opportunities.

Study UK: Discover YouActed as a liaison for British Council between Indian Students and Universities in the UK. Organizing and Supervision of Educational Fairs conducted in Chennai on behalf of the Universities in the UK.Maintenance of Stock Ledger.Database maintenance of all Students registered.Travel arrangements for University faculties & Staff.Handling Student/Parent query calls on Career and Course Guidance.

myEnglishmyEnglish is an online course for people wanting to improve their everyday English skills.Was part of the English Language Services team for a new course called myEnglish.Supported the team with Course Counselling calls and converted leads to sales.Managed the entrance test bookings, generated customer logins and maintained customer records.

AT&T Home Solutions (U-Verse)Handle inbound/outbound calls with regards to customer billing queries, and sale of DTH, Internet & Mobile phones.Generate leads from existing customers.

Worked for the client "Barclays Bank Plc"Retail Banking (Professional & Career Development Loans)Assisting Barclays and Non‐Barclays Customers to apply for Professional & Career Development Loans.Processing of Telephonic Applications & Postal Applications sent by the customers.Performing necessary checks on customer's Bank Accounts such as (Running of Accounts & Credit Check) in order to ascertain the application of the Loan.Assist team in completing end-to-end funding transactions (releasing funds to the respective Bank Account of the Customer & The University/College) when required.Maintain data on all the transactions for statistical analysis.Performing additional ad‐hoc tasks and responsibilities given by the Team Lead when required.

Team Assistant (HRSD)Processing Employee ID’s for the new staff members of the Bank through PeopleSoft System.Updating the National Health Plan (Insurance Details) of the new and existing staff members of the Bank.Updating Holiday Listings through PeopleSoft System for the various country offices of The World Bank Group.Processing of Life Events (Marriage, Birth, Child leaving Household, Divorce, Death) for the staff members of the Bank.Triaging (Equal Assigning of Tickets) to the respective team members of Human ResourceService Delivery.Taking up other responsibilities of similar transactions as when they get off‐shored.Maintain data on all the transactions for statistical analysis.Providing support and assistance to Program Assistants (Process Specialists) whenever required.Respond/answer telephonic/email requests/queries in relation to the transactions handled by the Human Resource Service Delivery Team.Performing ad‐hoc tasks as requested by the Administrative Officer (Team Lead).

Worked for the client "Change Healthcare"Handle inbound & outbound calls with regard to medical claims of patients.Update clinical drug codes for pharmacies in the US.Maintain Client database.Provide technical assistance and on-call troubleshooting for POS devices used at hospitals/clinics in the US.

Worked for the client "Dell 4in1 Printers" Provide on-call technical support to US customers for Dell products such as Printers, Projectors, TVs, MP3 Players and PDA Devices.Call and provide Remote assistance for Customer's technical issues which were pending or kept on hold.