Chris K. Email & Phone Number

Mountain View, Ca, Us

Mountain View, Ca, Us

Leading our awesome team of IT Administrators in order for them to thrive in their fields. With a heavy focus on SaaS automation we have a team who is ready to deliver in areas such as IT Automation, MDM, BYOD, ServiceNow, Enhanced IT Security, and much much more!Leading a team of highly effective IT Professionals in order to allow them to thrive in their fields of expertise. My team has a very broad focus area that covers things like our full SaaS Suite, IT Automation, Networking Infrastructure, Cloud Computing, Cyber Security, End User support, Endpoint Management (BYOD, MDM, VDI), Project Management, AV Support, Integrations, Identity Management, SSO, and much, much more!

Mountain View, Ca, Us

Working to improve and maintain systems with a heavy focus on our SaaS environment. - Jamf- ServiceNow Deployment & Development- Okta/SSO (125+ apps)- Gsuite Administration- User Management- IT Automation (ServiceNow, Adaxes, Jamf)- Active Directory- Documentation (Confluence and KB’s)- Zoom Administration- Zoom Room configurations (120+ Conference Rooms)- Project Management

Menlo Park, California, Us

- Responsible for testing, selecting, implementing, training and supporting IT/SaaS tools.- Run regular reports and create weekly dashboards using Tableau for better decision making.- Responsible for the organizations database of individual information (CRM) and ensuring the information is correct in order to ensure proper data and reporting.- Always keeping things as streamlined as possible by using tools such as single sign on (SSO), mobile device management (MDM), endpoint management tools and more!- Provide local and remote support for 100+ employees

- Managed Active Directory, Exchange, Spam Filter, VOIP as well as all the different SaaS tools.- Implemented and supported Human Resources Information System and implemented processes such as employee reviews, referral rewards system time off policies & more.- Increased organizations efficiency by implementing specific IT tools like SmartSheet to create Gantt charts with weekly tasks, milestones and goals.- Worked closely with SaaS vendors to share our needs and provide development ideas and feedback for new features that were eventually implemented.- Oversaw day-to-day business operations with a team of 5 managers and 80+ employees.

 Managed trouble tickets and supported all users while also stepping out of my comfort zone, learning new programs and taking on projects. Implemented a mail archive tool for company executives and sales team to overcome problem of extra-large mailboxes with long load times. Supported team of 80+ (local and remote) while taking on additional projects.

Scheduling and Maintaining a Youth Recreational hockey league of 36+ teams year round. Scheduling games and events as well as working 1 on 1 with customers.

League Management and maintenance, Scheduling and evaluating teams as well as individual players. Dealing with complaints and other customer service issues.The Adult League Director is faced with many challenges and new ones arise every day. Some of the responsibilities are:- Managing & collecting payments- Managing team rosters- Creating game schedules- Building relationships with staff & customers- Dealing with complaints and suggestionsWhile organizing and managing Roller Hockey Leagues for over 4 years I developed skills in organization, customer service, and both internal and external communication.- Top League director and received the top employee review in the company- Received recognition for Employee of the Month and regular promotions- Became a leader and trendsetter in the process of being a League Director- Created protocols and milestones for others to follow to maximize both effectiveness and efficiency- Mentored other individuals to teach them how to do their job effectively- Continued to manage these individuals and ensure they remained on task yet self motivated- Managed in an effective yet non-abrasive manner while still receiving respect from staff members

In this retail environment I learned the benefits of building customer relationships and providing superior customer service. I learned a lot about communicating with customers and getting a quick feel for what they were looking for.

Bachelors Of Science, Business - Management Information Systems

Education record