Claudia Duque Email and Phone Number

• Manage highly confidential data of employees from USA, Central and South America, Asia and Europe regarding hiring dates, position, and salary• Analyze, evaluate, propose and develop new organizational strategies to ensure a great place to work and improve relations between employees and their superiors• Responsible for updating job descriptions, reviewing resumes, identifying qualified applicants, scheduling interviews, verify references and past employment for job candidates, finding appropriate job placements and assist in processing all aspects of recruiting. • Performing initial screening of prospective candidates, conduct interviews, and delivered hiring recommendation reports to intern clients (Sales, Finance, Maintenance and Legal departments)• Ensure the completion of new hire paperwork, orientation, benefits information (401-K, Health Open Enrollment), federal documentation, background checks, drug tests, and verifies I-9 documentation. • Build and maintain mobilization documentation and provide information for Sales, Airports, Finance and Payroll department as required• Responsible for enforcing the policy guidelines regarding Aeromexico travel tickets benefits and Passes & Unitickets Program. • Act as a key liaison between International HR department and HR México to ensure assertive communication and programs implementation developed in Aeromexico headquarter

• Manage general everyday tasks necessary for the efficient running of the business• Manage Payroll and Accounting in coordination with Dallas branch. • Assist in preparing presentations, proposals and supporting documentation• Deal with conflict situations and provide customer solutions• Review employment applications and evaluating work history, education and training, job skills, and other qualifications of applicants to develop interviews to fill vacant positions• Planning, development and production of the annual bilingual magazine company• Awarded in 2011 as “Employee of the Year” for successfully exceed the company expectationsMarketing Director• Develops and implements the consumer promotion campaigns and strategies to increase the strength of the company brand• Performing analysis of trends, capacity and sales opportunities • Responsible for managing the portfolio of existing and new clients, building strong and genuine long-term relationships with customers

• Manage a team of 25 Passenger Service Agents to ensure On time performance, Regulatory compliance and Customer satisfaction• Increasing the passenger agent’s performance through training, and proper implementation of airport security procedures and company rules• Ensure proper coordination of areas such as check-in, ramp, baggage, departures and arrivals• Represent the airline at airport meetings, as well as ensure compliance and proper implementation of company rules and airport security procedures of agencies such as TSA, ICE, CBP, Homeland Security and Airport Authority.

•Provide support to 11 Airport Managers in the USA like a bridge between Headquarter and Stations• Develops and maintains weekly and monthly reports for operating team and management team of TACA Airports Operations• Manage inventory of contracts of all Airports Services Providers in the USA• Keep up to date cost control charts to display the difference between providers, the charges and services to develop the cost-benefit analysis.• Control of service costs through monitoring invoices • Responsible for support and execution of key airports processes and efforts, including conferences, meetings, travel arrangements, manage calendar events and other business priorities or projects

• Producer of Telefutura “Noticias al Minuto” - 30 seconds news segments• Write and edit press releases, media advisories, news wire releases, talking points, position statements, speeches and scripts, evaluating newsworthy information from a variety international media sources• Prioritize the best stories and targeting topics of the highest impact and relevance• Responsible to organizing, write scripts and selecting the key videos to support news