Claudia Duque Email and Phone Number

•Managed the operations of international subsidiaries, overseeing daily activities and long-term projects. •Developed accurate demand forecasts that minimized stockouts and overstock situations, optimizing inventory levels and reducing costs of 40% for international subsidiaries.•Liaised between departments such as marketing, finance, accounting, and logistics to facilitate smooth workflow across the organization and the international subsidiaries.•Provided leadership in creating innovative methods for streamlining business processes. achieving a reduction in the operating costs of subsidiaries.•Developed accurate forecasts and production plans, with sales and production teams, this involved predicting demand, assessing inventory levels, and optimizing supply chain efficiency.•Created quarterly and yearly Sales forecasts and budget reports related to the international department to be presented to the C-suite. •Collected and analyzed large sales data of subsidiaries and distributors to generate reports for the sales team, allowing to optimize forecast sales more accurately and budget planning.•Improved the functionality and utilization of the Customer Relationship Management (CRM) system. Customizing CRM workflows and configurations to meet the sales team's needs.Key Accomplishments:•Developed and standardized a process improvement initiative for the international subsidiaries that reduced manual processing time by 45%. •Identified and resolved operational inefficiencies for international subsidiaries, reducing operational costs by 30%.•Partnered with IT to enhance the CRM (Salesforce.com) reporting tool, leading to a 40% improvement in data accessibility and usability. •Streamlined forecasting workflows, reducing the time required for the forecasting process from 3 to 2 weeks and allowing for more frequent updates.

•Created detailed and insightful sales reports and dashboards that improved decision-making for the sales leadership and stakeholders.•Analyzed sales data to track performance against targets and objectives.•Implemented a Customer Relationship Management (CRM) system such as Salesforce.com across the international department, achieving a more organized and efficient sales team and saving time in generating automatic reports.•Developed forecasting models using analysis techniques such as historical sales data, market trends, seasonal patterns, and statistical function of exponential triple smoothing algorithm (FORECAST.ETS)•Managed the project of expanding the global presence by opening three new subsidiaries in key markets United Kingdom (UK), Australia (AU), and Mexico (MX). Achieving the exponential revenue growth of the international department.Key Accomplishments:•Conducted training sessions for a sales team of 13 people with the CRM system (Salesforce.com) and the Enterprise Planning/FP&A Software (IBM Cognos /TM1) on how to effectively use each tool to improve performance. •Trimmed monthly reporting volume by 50% (from 17 reports to 9) developing simpler and more efficient reports aligned to sales team needs, providing them more time to get focus on the field.•Recognized for outstanding contributions to the international department and promoted to Sales Operations Manager position.

•Tracked customer orders from initial placement through delivery utilizing internal software systems such SAP•Maintained accurate records of sales activity and generated reports for management review.•Analyzed sales data to adjust and improve product profitability.•Worked with management teams to develop annual sales plans, goals, and targets.•Compiled data to prepare reports and assist with sales forecasting. Key Accomplishments:•Settled a structure and organization in the sales process for the diabetes division.•Streamlined the order processing system between the headquarters and distributors, reducing order fulfillment time by 25%.

• Conducted market research, analyzed data, and identified market trends.• Assisted with budgeting, forecasting, and expense tracking for all marketing initiatives.• Maintained and analyzed sales reports to track customer performance• Organized product launches, trade shows, and other promotional activities.• Assisted in developing new marketing materials such as brochures, flyers, and press releases.• Tracking and analyzing the performance of marketing efforts.• Created, maintained, and entered information into databases.