Claire O'Sullivan Email & Phone Number

Columbus, Nc, Us

CourseArc is a content authoring and management system that facilitates the collaborative creation of engaging and accessible online learning.• Learning and Development • Education • Content Creationhttps://www.coursearc.com/

Georgia, North Carolina, South Carolina

During my tenure as a Designer/Desktop Publisher, I've utilized a variety of publishing software to create documents of all sizes, often within tight deadlines. Some of my clients include:• MichelinProduced yearly shift rotation calendar for several Michelin plants and prepared for print.• SanStone HealthCollaborated with the client to create a solution which would provide updatable guidelines and HIPPA regulations to each room. Produced the chosen solution, which included a 13-version binder with synthetic substrate inserts.• Park Ridge HospitalCreated custom solution for the "Mommy & Me" information package, which allowed for frequent updating. • Spartanburg WaterDesigned and produced the annual water quality report in English and Spanish.• Tanner / DoncasterGenerated a preferred customer program that delivered a 40% return, spearheaded fulfillment, and mailing. Edited photos, produced high-end catalog, created postcards, newspaper ads, and signage.• Tryon Daily BulletinLaid out special event pages for the daily newspaper and designed new layouts for the front page within tight deadlines.• Stein PrintingAdministered efficiency and focus to consistently produce in one eight-hour shift what took others three shifts to complete to layout Scholastic schoolbooks; all grades and subjects.• Avis TravelerRedesigned a 21-version magazine, and managed freelancers who created maps for 21 cities.• American Express, Travel Related Services Utilized exceptional desktop publishing skills to produce travel brochures, and flyers. Promoted to produce the largest magazine, 256 pages, due to the ability to maintain consistency, quality control, speed, and ability to edit content to fit.• Atlanta Business Chronicle Conducted training of staff in using Illustrator and PageMaker. Worked with photographers and managers to create projects including the closing ceremony brochure for the Atlanta Stadium while working at Atlanta Business Chronicle and Atcomm Publishing.

Spartanburg, South Carolina, United States

As an Account Manger I played an integral role in developing, managing, and maintaining 75+ accounts in the print industry. I often participated in solving clients’ problems and reducing costs. I fostered mutually beneficial relationships with clients to increase sales. My listening and follow through skills helped me retaining a high level of loyal accounts.As a Sales Account Manager, I strategically developed new products and oversaw projects from concept to completion. I negotiated complex best-price strategies and consulted on print and mail options. I utilized my problem-solving skills in addressing in-house and client issues. I offered significant assistance to clients in setting up files for both offset and digital printing as well as variable data projects.I coached clients on setting up files for embossing and other special print effects. I also walked clients through the process of saving files to be print-ready and how to submit for print. In addition, I communicated regularly with clients and the plant to ensure project flow to completion. Lastly, I worked closely with clients to ensure delivery needs and packaging needs are met.Key Accomplishments:• Consistently won 65%+ of RFPs by thoroughly identifying and understanding clients’ needs.8 Opened 30+ new accounts on the first year of employment and continued to grow client base by executing methodical process developments.• Collaboratively designed a variable data campaign that increased return from 10% to 40%.• Efficiently maintained 75+ accounts and maintained a high RFP win rate.Clients: The Grove Park Inn, Master Gardner, Dell Corning, USC Upstate, Blue Ridge Community College, Blue Ridge Log Cabins, Michelin, Sherman College, SanStone Health, Dampp-Chaser, Polydeck, Rumbling

Asheville, North Carolina, United States

As a Production Manager, I boosted productivity through direction, and preparation of in-house publications. I assumed utmost responsibility for the production of two versions of the monthly magazine. I also effectively reduced production hours by 20%+, ultimately requiring less outsourcing. On top of that, I opportunely negotiated an upgrade to full-color print for the same price as black and white.

Arden, North Carolina, United States

As the Production Manager for La Voz Independiente, I approved the print production priorities, schedules, and print specifications. I manifested my prioritization and outstanding communication skills in liaising with a Spanish-speaking editor to layout weekly newspaper within tight deadlines. I also utilized my profound awareness of patterns to lay out the paper despite not speaking the language. Likewise, I established and implemented production standards to meet goals and objectives.

Planning, design, and production of publications including:• ChopTalk Magazine in partnership with the Atlanta Braves• Commemorative publication for the closing of the Atlanta Stadium• Special publications (ex. Buckhead)

Worked on travel magazines from 8 - 254 pages as well as special publications. Worked with American Express professionals to create brochures. Assisted in consistency, quality control, editing, created maps, prepared files for printing.