An upbeat, positive and diligent higher education professional with over 7 years of experience in implementing university assessment-related activities, including coursework and formal examinations. Passionate about enhancing the student experience by developing and applying customer service and CX skills, in HE. The drive to enhance stakeholder relationships and experiences has enabled me to forge close relationships with heads of departments and module leaders, ensuring the smooth running of assessments across the university setting. A passionate and accomplished writer, having graduated with Distinction in a Master of Arts in Creative Nonfiction, as well as a strong undergraduate academic record having received a first-class BA (Hons) in Contemporary Art, obtained from the Open University and Arden School of Theatre in conjunction with Leeds Beckett. Skillful in creative writing, copywriting, and academic writing, I am particularly interested in how found form can be used within creative nonfiction to engage and inspire writers to tell their stories in non-traditional ways.