Style Maker: Redefining what’s important

• Successfully provide customer service to callers wishing to advertise in paper and digital news across Australia. • Develop and implement classified and online advertisements that provide the best coverage and marketing of client services and products. • Provide a quality service against KPI's. • Work individually and as a team to deliver first class service to incoming calls and establish and service a pipeline of clients• Quickly acquire knowledge and… Show more • Successfully provide customer service to callers wishing to advertise in paper and digital news across Australia. • Develop and implement classified and online advertisements that provide the best coverage and marketing of client services and products. • Provide a quality service against KPI's. • Work individually and as a team to deliver first class service to incoming calls and establish and service a pipeline of clients• Quickly acquire knowledge and skills to provide quality service to several short- term contracts for Smart Service at both Mt Gravatt and Zillmere, including: Get in the Game, North Queensland Monsoons and floods & DNRME - Land Valuations• Liaise between internal & external clients• Compliant resolution & troubleshooting• Maintain a positive and outgoing personality when dealing with internal & external customers. • Manage own work tasks such as calendar management, email and telephone correspondence, and administration. • Collate & Enter data• Efficiently & accurately attend to customers enquires, • Respond to emails in a timely and effective manner• Answer and direct phone calls• Produce and distribute correspondence memos, letters, faxes and forms• Maintain and manage filing & archive systems• Provide general support to customers• Provide information by answering questions and requests• Cover the reception desk when required• Carry out administrative duties such as filing, typing, copying, scanning etc• Review & analyse documents & completed forms• Process all relevant documentation• Organise and schedule meetings and appointments• Contribute to team effort by accomplishing related results as needed• Handle sensitive information in a confidential manner Show less

• Successfully achieved high level of performance in project management of vendor residential sales, Including houses, apartments and development sites• Supported a team of 20 Real Estate Agents• Followed up on leads for buyers and sellers• Negotiated and prepared contracts prior to the sale or lease of a residential property• Inspected homes prior to listing them and work with agents on staging, repairs and maintenance• Prepared market comparison lists for… Show more • Successfully achieved high level of performance in project management of vendor residential sales, Including houses, apartments and development sites• Supported a team of 20 Real Estate Agents• Followed up on leads for buyers and sellers• Negotiated and prepared contracts prior to the sale or lease of a residential property• Inspected homes prior to listing them and work with agents on staging, repairs and maintenance• Prepared market comparison lists for properties in similar geographic areas to those in our listings• Managed contract fulfillment term for properties• Advised property buyers and sellers on best practices and pricing strategies• Assisted agents with continuing education• Attended property closings and ensured all contract terms were met by all parties• Successfully developed and maintained internal & external client relationships• Determined clients’ needs and financials abilities to propose solutions that suit them• Performed comparative market analysis to estimate properties’ value• Conducted administrative duties; diary & calendar management, letter writing & handling all queries• Successfully achieved set deadlines in a fast-paced quickly changing environment• Proactive approach to problem-solving with strong decision-making skills• Compliant resolution and customer service focused• Conducted administrative duties; diary & calendar management, letter writing & handling all queries• Successfully achieved set deadlines in a fast-paced quickly changing environment• Proactive approach to problem-solving with strong decision-making skills• Compliant resolution and customer service focused Show less

Undertake executive projects, business improvement and executive assistant functions to CEO and deputy CEO as well as to the communications and strategic policy and poly teams

• Worked collaboratively with CEO developing strategies for improved cross organisational performance• Researched, developed and implemented policies to progress the strategic plans• Managed change and business improvement processes in client service management• Achieved national status as the call centre of the year (under 50 staff) within 2 years of start-up• Successfully managed transition to a purpose-built call centre and ongoing growth• Project managed… Show more • Worked collaboratively with CEO developing strategies for improved cross organisational performance• Researched, developed and implemented policies to progress the strategic plans• Managed change and business improvement processes in client service management• Achieved national status as the call centre of the year (under 50 staff) within 2 years of start-up• Successfully managed transition to a purpose-built call centre and ongoing growth• Project managed process improvements including technology upgrades including CMS, WFM and telecommunications.• Developed quality monitoring program, PPR, recruitment, training and assess modules to Cert III level and assist with onboarding, and performance management plans• Various sales and media roles; Including Manager ticket sales QPAC, Channel 9 Brisbane accounts manager, supervisor CBA Clearing Department• Develop and lead change and business improvement strategies in conjunction with and on behalf of CEO and dep CEO.• Develop and implement systems and process to track communication of correspondence with internal and external stakeholders• Manage various short term and ad hoc projects on behalf of CEO • Manage own briefs, submissions, reports and contribute to the research, analysis and compiling of executive papers • Ensure timely coordination of executive diaries and booking of executive service events e.g. planning events attendance at stakeholder forums• Develop and implement an appropriate PM methodology and report on key programmes and projects• Plan and participate in stakeholder forums and networking events e.g. community legal services, policing forums, productivity commission, community engagement and vulnerable clients.• Work collaboratively with the executive services and communications team to ensure completion of tasks with often completing demands and tight timeframes. Show less

• Achieved national status as the call centre of the year (under 50 staff) within 2 years of start-up• Successfully managed transition to a purpose-built call centre and ongoing growth• Project managed process improvements including technology upgrades including CMS, WFM and telecommunications.• Daily monitoring of 4 teams and data analysis of performance• Developed quality monitoring program, PPR, recruitment, training and assess modules to Cert III level and assist with… Show more • Achieved national status as the call centre of the year (under 50 staff) within 2 years of start-up• Successfully managed transition to a purpose-built call centre and ongoing growth• Project managed process improvements including technology upgrades including CMS, WFM and telecommunications.• Daily monitoring of 4 teams and data analysis of performance• Developed quality monitoring program, PPR, recruitment, training and assess modules to Cert III level and assist with onboarding, and performance management plans• Develop and lead change and business improvement strategies in conjunction with and on behalf of CEO and dep CEO. Show less

• Administer all aspects of design and construct contracts including negotiating subcontracts and managing progress payments. • Investigate and negotiate variations with architects and onsite builder