Support the onboarding of Direct Line to replace existing insurance provider, through effective communication, knowledge management updates and training.Conduct impact assessments on all new changes, ensuring communications, knowledge management content and training needs are represented and implemented across the business.Design and launch appropriate training solution to address key changes to current processes.Produce robust internal communications plan, factoring in other communications and initiatives launching across the business.Use Jira and Kanban boards to plan, project manage and link in with other workstreams.

Drove departmental process consistency and employee engagement/performance through designing and issuing communications in various mediums.Maintained the internal knowledgment management database, ensuring all tools and content were fit for purpose.Worked with key stakeholders on small-scale projects to scope, design and create communication and knowledge management content.

Contributed to the provision of a fully integrated communications service for Retail & Community Banking and Commercial Banking teams. Developed and delivered strategic messages and integrated campaigns, prepare communications materials and channels, managed internal issues, worked with contracted communication agencies and provided other creative support as necessary.Supported the Group Director in communicating key messages to all colleagues in the divisions and supported leadership events and calls.Used a variety of mediums to share the divisional strategies with colleagues - engaging them in the future of the business, and increasing advocacy for each division and the Group.Provided lead communications support on organisational change and delivery of sensitive messaging. Managed and delivered small-scale projects and contributed to larger projects through delivery of specific agreed tasks.

Liaised with key stakeholders and senior leaders to identify how communications could help the business meet its objectives. Consulted, advised and shared expertise to others across the business.Produced clear and engaging internal communications that motivated, inspired and supported the business strategy and culture.Developed robust communication plans to support the delivery of key business objectives and major projects.Developed, maintained and measured new and existing communication channels and mediums that met the needs of the audience.Proactively sought opportunities to share best practice, good news stories and insight that to drive the business and maximise colleague engagement.

Ensured the effective delivery of internal communications that met the needs of colleagues in Telephony & Internet Sales. Managed own communications as prescribed by the communications planner short term and long term and as driven by the business.Built and maintained relationships with key stakeholders.Produced clear and engaging internal communications that motivated, inspired and supported the telephony culture. Created robust communication plans that supported delivery of key business objectives, major projects and campaign launches.

Managed all internal procedural communications to the Lloyds TSB mortgage sales force.Produced highly effective and compliant communications which meet Group standards.Influenced and negotiated with key stakeholders to design and agree the most appropriate method of communicationCo-ordinated and published weekly blogs for the National Mortgage Director.Designed and produced procedural and campaign Interchange pages for mortgage advisers and sales managers.

Planned, researched, wrote and prepared a variety of internal communications across different mediums.Reviewed communications - raised questions and helped clarify business processes to ensure they were communicated clearly, logically and relevant to the audience. Worked with communications managers, project managers and stakeholders, providing communications advice and guidance, helping to identify communication requirements. Acted as exchange manager for the sales channel Interchange and SharePoint sites. Ensured content, function and navigation was up to date and accurate.Ensured communications had the appropriate audit trail and sign off in accordance with the agreed communications process.