Claire Botha Email & Phone Number

City Of Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

City Of Cape Town, Western Cape, South Africa

Purpose•To play a pivotal reporting and record keeping coordination role that is critical to the ongoing management of the department – without the insights this role provides we are operationally blind and unable to drive continuous improvement activity•Ensure that when we receive an order for large monthly and annual contracts, it is receipted correctly, tracked and reported.•Ensure we have reporting and insight across the major IT processes for IT Service & IT Delivery so that all critical activities are accurately reported on.•Provide insights that will assist with decision making and continuous improvement. Duties & Responsibilities•Ensure that large contract orders and licensing commitments are submitted, received and paid on time by working closely with Accounts Payable, Finance & Treasury.•Maintain the IT procurement catalogue so that IT related ordering can be completed smoothly in the IT departments and in the clubs.•Set up procurement templates for clubs and departments to re-use to reduce errors and improve procurement efficiency (note: this role does not place orders)•Ensure there is a managed process in place for IT related assets to be tagged and tracked in the NHO, Contact Centre & clubs.•Monitor spend trends for spares, warranties, new and replacement hardware and draw insights; make recommendations•Generate insights and recommendations for improvement of IT metrics - these range from requests hitting the team (demand), through to the status of inflight projects (change activity) and day to day IT service (operations)•Produce and publish an up to date IT Delivery Dashboard & IT Service dashboard, along with providing updates as required on information security and other ITIL related reports that help us get better•Produce a financial scorecard and track IT financial performance and forecasts; track that each IT department head maintains an accurate forecast•From time to time, ensure key metrics are benchmarked internally and externally

City Of Cape Town, Western Cape, South Africa

Duties/Responsibilities Microsoft Dynamic AXMonthly vendor accounts/orders are received, loaded and receipted into the correct budget months.Assist with all repairs in or out warranty.Ordering/finding requested/correct Hardware needed– Clubs & NHO depts.Responsible for creating, naming and loading of New Products in the Capex & Opex Catalogues in AX platform and there after adding of new products to the I.T Catalogue via other departments must to be authorized by myself.Loading of new I.T vendors & suppliers when required.Asset ManagementVital link between I.T. & Fixed Assets dept. ensuring all Capex products is loaded onto spreadsheet with full details. are then able load asset onto VASA Systems.Managing all Asset Acceptance Letters for the users who are issued with VASA IT Kit.Service Desk / CCI / work closely with National End User Support Manager: Managing of new / repair of all network / voice pointsOrdering / Replacing Peripherals for Clubs and NHO departmentsManaging of all I.T hardware requests and stock controllingAssist with National End User Support Manager emergency requests.Following up with IT Support when new or replacement kit will be ready to be issued to users.Maintaining a healthy relationship with all vendors and suppliers.Managing all software requests and making sure all licenses are renewed yearly.Created & maintaining a system for I.T. to monitor how often a club goes through certain peripherals.IT Director/IT Leadership Team/IT Infrastructure Manager/Property Department: New BuildsCreated and implemented I.T. Budget Management Spreadsheet.Updating Capex and Opex forecast spreadsheets.Loading of new contractual work which ties up with making sure all is receipted in correct monthly budgets. Overseeing project works when needing to be receipted.Getting quotes/raising Server / Data centre repairs & new parts.Ensure all I.T Kit for New Builds are ordered, asset tagged and couriered out on time for the installations.