Claire Boucher Email and Phone Number

Performance-driven Operations Management professional with significant experience that spans over 2 decades primarily within the hospitality industry. Recognized as a strong leader and trusted advisor who not only meets but exceeds both client and company expectations while increasing revenue and strategically reducing costs. Demonstrated successes in hiring, training, mentoring, and developing top-performing teams. Extensive background overseeing HR initiatives including vetting candidates, conducting interviews, onboarding new hires, terminations, and managing performance. Highly skilled at managing company financials, budgets, and holding full P&L responsibility. Excels at communicating with various types of people and personalities which has aided in cultivating professional relationships, diffusing situations, and having positive interactions with colleagues. Proven track record of managing projects that are complete ahead of schedule and within budget without sacrificing quality. AREAS OF EXPERTISE: Hospitality Industry | Team Leadership/Employee Management | Operations Management | Program Management | Recruiting & Hiring | Employee Training & Development | Onboarding | Performance Management | Budget/P&L Management Sales & Business Development | Customer Satisfaction | Business Process Improvement | Revenue Generation | Cost Control SELECTED ACHIEVEMENTS:• Acknowledged as one of the top 2 Restaurant Managers in a 62-store chain in Michigan• Significantly increased sales and revenue on an annual basis for 5 consecutive years.• Nominated General Manager of the Year 3 years in a row