Claire Cooper Email & Phone Number

Collinsville, Illinois, United States

Wood River, Illinois, United States

• Spearhead and manage all content creation including video design and editing, social media management, internal and external communication materials, and qualitative/quantitative data reports and analysis.
• Conduct A/B Testing on email and social media content to conclude which content is most effective.
• Oversee the development, management, evaluation, and annual forecasting of communication project budgets; manage, maintain, and evaluate annual budget of around $500K.
• Led rebranding campaign that resulted in a 21% increase in brand recognition; implemented Corporate Outreach Initiative that increased business sponsorship by 18%.
• Develop, implement, and manage email and social media marketing plans, fundraising plans, donor cultivation plans, and database and reporting systems; provide communication counsel and updates to Executive Director and.
• Design media content for Facebook, press releases, basic communication templates, emails, and direct mailing while adhering to best practices in fundraising, donor relations, annual giving, and memorials/tributes.

Alton, Illinois, United States

• Managed all marketing, print, email, website, and social media communications; created compelling communications based on YWCA’s mission, vision, and core beliefs.
• Designed and implemented all social media, marketing, and communication campaigns; developed, managed, and maintained brand presence through social media, website, email, and direct mail communication channels.
• Managed logistics, coordination, and execution of 8-10 on-site program events annually; recruited and supervised 25-40 volunteers per event.
• Instrumental in increasing overall membership 5%, increasing short term membership 15%, and increasing United Way fundraising campaign 300% through effective marketing, communications, and social media initiatives and.
• Assisted with grant writing and collaborated on fundraising ideas and implementations.

Florissant, Missouri, United States

• Responsible for B2C sales, customer service and support in-store and via phone, and assisting customers with product selection, scheduling, insurance billing, and checkout experience.
• Educated customers on the various options and benefits of company products and services; overcame customer rejections with determination and drive to secure new sales.
• Exceeded annual sales goals by 18% and met 92% of weekly sales objectives by providing effective customer service and maintaining knowledge of new products offerings and promotions.

Vandalia, Illinois, United States

• Managed and supervised 7 team members per shift at County Market; assisted leadership in interviewing, hiring, and training team members, planning, assigning, and directing work, performance evaluations, disciplinary.
• Oversaw customer service, cash management, visual merchandising, tracking and reporting shift sales, inventory tracking, inventory management, resolving employee conflicts, and resolving customer issues.
• Modeled, enforced, and provided direction and guidance to team members on proper customer service approaches and techniques to ensure superior guest service and absolute customer satisfaction.

St Louis, Missouri, United States

• Managed and organized media relations; called and followed up with St. Louis Media, produced certain social media content, performed mass mailings, and supervised and supported 10-15 volunteers at events when needed.
• Collaborated with team members on various PR projects; scheduled and conducted interviews with individuals raising awareness about MS.
• Assisted with planning and coordinating various events; learned about project and event management, corporate relations and fundraising strategy development.

Bachelor Of Arts - Ba, Communication, General

▪ Concentration in Public Relations ▪ Minor in Advertising

High School Diploma