Services Consultant
Current- Zendesk is a service-first CRM company that builds software designed to improve customer relationships. It is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more.
- Work closely with clients to understand their business pain points and minimum viable product (MVP) requirements through active listening, thoughtful questioning, and collaborative prioritization discussions, aiming to.
- Experienced in translating business requirements into comprehensive Business Requirement Documents (BRDs) adhering to industry standards and organizational guidelines
- Execute complex configuration during Zendesk core product implementation with a focus on exceptional quality and meticulous attention to detail
- Skilled in using collaborative tools such as Lucid Chart, Smartsheet, Asana Board
- Possess a foundational understanding of programming language such as SQL, HTML and CSS