Services Consultant
CurrentZendesk is a service-first CRM company that builds software designed to improve customer relationships. It is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers.Led business consultative sessions to assess operational processes, strategically transforming challenges into… Show more Zendesk is a service-first CRM company that builds software designed to improve customer relationships. It is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers.Led business consultative sessions to assess operational processes, strategically transforming challenges into opportunities through recommendations for automation and simplification. Experience in different agile business analysis techniques. • Work closely with clients to understand their business pain points and minimum viable product (MVP) requirements through active listening, thoughtful questioning, and collaborative prioritization discussions, aiming to gain a comprehensive understanding of their organization needs • Experienced in translating business requirements into comprehensive Business Requirement Documents (BRDs) adhering to industry standards and organizational guidelines • Execute complex configuration during Zendesk core product implementation with a focus on exceptional quality and meticulous attention to detail • Skilled in using collaborative tools such as Lucid Chart, Smartsheet, Asana Board• Possess a foundational understanding of programming language such as SQL, HTML and CSS • Effectively managing project timelines and immerse in collaborative efforts with cross-functional teams to achieve strategic outcomes, ensuring client targets such as ROI are met • Deliver client training sessions • Supportive role in directing and guiding other team members on new released products Show less
