• Managed end-to-end process of email campaigns• Elicited needs and objectives to ensure email campaign aligns with the high-level strategy• Analyzed email analytics and provided recommendations to improve email performance

• Elicited, analyzed, specified and validated requirements for IT projects• Re-designed the process for customer management to ensure a faster turnaround, increased project lead time, and decrease in all stakeholder’s workload• Identified gaps of the order management process and designed the solution• Tested solutions to ensure it meets the requirements• Established the processes and business rules for customer management in various ERP systems

• Designed robust security structures that guaranteed data confidentiality and ease of data sharing• Maintained CRM database to ensure data are accurate, reflects the business needs and meets reporting requirements• Acted as the gatekeeper in releasing various new CRM platforms, informed management on risks of issues detected, and implemented workarounds• Composed training manuals for multiple CRM platforms• Generated ad-hoc reports for financial reporting

• Implemented, designed, and presented targeted design solutions based on stated requirements to customers such as Peak Freans, Campbell’s Soup and Cadbury• Communicated with suppliers and sales representatives to manage supply chain• Designed platforms, brackets and mechanical components using AutoCAD• Prepared engineering drawings of mechanical components• Created conceptual design, detailed design, and manufacturing drawings of products• Communicated with suppliers and sales representatives to manage supply chain

• Worked on 20 projects to design seismic restraint layout for pipes/ductwork following Ontario Building Code, ASHRAE and industry standards, while indicating restraint location, load calculations of pipes/ductwork and product specification• Reviewed and interpreted floor plan drawings of HVAC, plumbing, fire protection, drainage, mechanical rooms and roof plans involving pipes, ductwork and mechanical fixtures to generate mechanical design submittals• Inspected engineering submittals and technical drawings of HVAC mechanical equipment and electrical equipment to control, process and organize technical information• Controlled and prepared information required for pipe/ductwork stress calculation • Generated parts, assemblies, engineering drawings with BOM and datasheet of newly launched products for manufacturing and simulation purposes using CAD software (Solidworks)• Remodeled and reshaped existing parametric designs involving various types of springs according to design changes using CAD software (Solidworks) • Conducted changes to parts, assemblies and subassemblies of complex designs using CAD software (Solidworks) • Manipulated large data-sets regularly to process statistical information regarding on-time indicators of project deliverables using Microsoft Excel• Designed an analysis tool using Excel to analyze statistical data relating to the on-time performance of the design department and the engineering department, based on various criteria affecting on-time indicators• Delivered and coordinated numerous health care, military, institutional and commercial projects, as well as completing seismic restraint design for some of them• Provided project management support including generating releases, shipping confirmations, design preparations, change notices using in-house program management tools