Olivia Iaboni Email & Phone Number

Vaughan, Ontario, Canada

Toronto, Ontario, Canada

• Managed daily administrative tasks, ensuring the office operations ran smoothly.Served as a primary point of contact for staff and external stakeholders, managing communications and providing company information as needed.• Maintained and coordinated schedules for multiple staff members, arranged staff meetings, and handled appointment bookings.• Managed documentation, including maintaining records, filing systems, and databases, along with handling financial records and billing when necessary.• Assisted in the onboarding of new staff, coordinated staff schedules, and supported other staff with administrative tasks.• Contributed to project management tasks, tracking progress, coordinating team activities, and communicating updates to relevant parties.

Toronto, Ontario, Canada

• Assisted home buyers throughout their homebuilding journey, providing guidance on floor plans and answering queries to ensure a smooth process.• Managed the registration procedure for all visitors and homeowners, facilitating successful interior design experiences.• Contributed to the development of material modifications during new home builds, demonstrating strong attention to detail.• Ensured the confidentiality of information and accuracy in regards to the homeowners, management, and associates.• Offered expert input and support to homeowners in custom designing various aspects of their homes, including kitchens, bathrooms, flooring, stairs, and railings.• Provided enthusiastic and polite customer service, leveraging knowledge of planning and interior home décor materials.• Responsible for completing end-of-day paperwork, ensuring all transactions and customer interactions were accurately recorded.• Use of problem solving and decision making skills, with the demonstrated ability to handle and resolve situations applying knowledge of policies, practices and procedures, when dealing with co-workers, homeowners and their respective family members and other staff members via telephone and in person inquiries.• Utilized customer service skills and dealing directly with the public and staff.• Performed tasks working both independently and cooperatively on the team.

North York, Ontario, Canada

• Operated as a Client Services Coordinator, acting as a key point of contact for clients and managing their booking needs.• Coordinated scheduling for staff and stylists, ensuring seamless operations and optimal time management.• Performed duties as requested by upper management and oversaw salon management, including promotion of product sales, fielding customer queries, and guaranteeing client satisfaction.• Maintained a clean, inviting, and positive retail atmosphere to enhance customer experience.• Utilized strong communication skills to facilitate smooth operations and foster strong client relationships.