Worked across teams to execute strategic and operational initiatives driving scale and improving efficiencies. Managed the rhythm of the business including monthly business reports, annual planning, developing and managing budgets, and goal setting, ensuring effective communication and alignment across the 50+ team members and wider organization.• Authored strategy plans, business requirement documents, business agendas, PRFAQs, post-mortems, project plans, and presentations.• Demonstrated expertise in project management, serving as Project Management Office Representative on multiple projects and delivering high-quality results on time and within budget.• Designed and launched Voice of Customer Programs to gather and analyze customer feedback to improve products and services. • Worked with internal communications and third-party marketing firms to create scalable materials reaching thousands of nonprofits and employees, driving awareness and engagement.• Procured 1MM+ items for 10 nonprofits to store ahead of disaster season, ensuring preparedness and effective disaster response while earning positive reputational value. Built dashboard that summarized key metrics in a visually appealing way for senior leadership.• Designed and executed Amazon Teacher Externship Program in collaboration with George Mason University and Amazon Future Engineer, delivering professional development opportunities for 20 middle and high school STEM teachers.• Served as end-to-end owner of AITC Scaling Experiment, scaling 12+ AITC specific programs, products, and resources working with a variety of nonprofits and internal teams such as Public Policy and Public Relations to maximize impact.

Provided HR management services to 800+ employees as the primary point of contact for inquiries, guidance, and support. Transformed and built HR processes and enabled innovations to improve organizational performance and productivity.• Designed and executed a comprehensive recruiting and onboarding program, improving employee retention and engagement.• Established external strategic partnerships with local community organizations, such as Ready for American Hospitality and Lutheran Family Services, to enhance talent pipeline and promote diversity and inclusion initiatives.• Developed and implemented an internship program, resulting in a 75% full-time employment rate for program participants.• Created a market-based pay structure, aligning compensation with industry standards and promoting fairness and transparency.• Introduced a metrics-based performance management system and employee recognition program, fostering a culture of continuous improvement and high-performance teams.• Analyzed statistical HR data to identify trends, improve recruitment, streamline salary decisions, and reduce turnover.• Collaborated with multiple departments to create a comprehensive Management in Training program, increasing retention and developing high-potential employees.• Researched and presented viable vendor partners, negotiating contracts to achieve cost savings and operational efficiencies.

Recruited quality candidates, confirmed their qualifications, and placed them in open roles. • Contacted, screened, and recruited ~2k+ applicants for call centers throughout the country.• Conducted preliminary interviews, scheduled meetings, and coordinated aptitude testing.• Matched and placed candidates after considering specific needs of each location nationwide.

• Created advertisements for campus events and promoted internship opportunities available in San Antonio• Determined awarding of grant funding for internships to students and coordinated the organization of internship opportunities in the San Antonio community• Coordinated large scale community events for the Álvarez Lecture Series including signage, all logistics, and volunteer staff

• Led I-9 cleanup project and compliance effort as a result of the integration of Lufkin Industries and General Electric• Ensured compliance of I-9s for entire US population of 2,000+ employees• Created process to ensure ongoing compliance and proper hand-offs upon completion of internship• Trained current employees to register as employees of General Electric