Claire Taylor Email & Phone Number

In addition to general Placement Specialist role and responsibilites:-Team leader role across multiple university programs with graduate clinical placement component, such as Baylor University and Saint John Fisher University-Established role as student and program expert, serving as a mentor, focused on teammate skillset growth, implementing coaching for site and student escalations, improving strategies for outreach and retention-Consistently exceeded key quarterly metric goals and targets beyond 100%, earning recognition as the top-performing program in the Placement department across all programs in 2023-Assisting in employee onboarding, etc while managing caseload placement needs of around 150 students per year -Leading team initiatives driving KPIs-Creating and managing a collaborative network of sites across every region of the United States: schools, hospitals, clinics, non profit organizations-Partner with manager to facilitate and improve relationships with institution partner, internal stakeholders, and students alike-Managed accounts in Salesforce to track progress, designing reports to use data-based outreach

-Complete high-volume outreach including affiliate contract procurement and provider recruitment-Focus on customer relationship management among all program constituents -Managing caseloads upwards of 150 students per year, responsible for matching and securing clinical sites for graduate healthcare professionals -Drove program success while adhering to accreditation mandates, program benchmarks, partner vetting, contracts, while following quarterly program deadlines-Proactively identify strategies to improve processes to increase pacing goals-Cross-functional team colloboration with student program supports such as the student success coaching team

Lanham, Maryland

-Increase retention rates of over 200 students earning their Master’s of Science in Nursing at Georgetown University -Analyze acquired student data through CRM products including Salesforce and Tableau to identify triggers that indicate a need for more proactive outreach.-Utilize industry coaching methods to drive meaningful conversations and retention outcomes-Facilitate and continually develop the student onboarding process, including orientation session, live technical trainings, and relationship building conversations -Correspond with university staff and internal cross-functional teams to promptly resolve student issues-Crossfunctional team collaboration: Communicate regularly with both internal and external university and program constituents; including the Admissions, Clinical Placement teams and Academic Advisers

Towson, Md

-Worked independently to provide pre and post-employment counseling and coaching, including resume, cover letter, interviewing assistance, and follow-up services for large, diverse client caseloads-Built relationships through networking in the Baltimore Metropolitan area to find skill-specific employment for clients that matched company needs -Followed proper protocol in submitting detailed monthly reports to and data to the Division of Rehabilitation Services regarding client progress and employment-Served as a liaison, advocate and mediator between employers and employees in cases of workplace escalations and determining potential accommodations needed -Consistently exceeded job placement goals set by the Division of Rehabilitation Services

County Dublin, Ireland

• Promoted business and services by visiting several local universities to promote the health services provided by the center; communicated effectively with diverse student populations to respond to inquiries about the services provided in order to further solicit business for target-aged patients • Collected and organized pertinent information in order to prepare the content, design, and format of various promotional and survey materials to further develop business-Managed social media accounts including Facebook and Twitter