Claire Freeman Email & Phone Number

Florida, United States

Westlake, Texas, Us

Glasgow, Scotland, Gb

 Define and Optimize Customer Lifecycle Manage Customer Success Activities Measure Effectiveness of Customer Success Lead World-class Customer Success Team Enhance Effectiveness and Efficiency Through Technology Inspire Customer Success Across Company

Deerfield, Il, Us

Reports to VP of Customer Care and Sales Operations to set clear direction for the Shared Services organization of Sales Operations with focus on Internal/External communication, Sales Training and Onboarding. In this position I identify the organizations core competencies and how the organization leverages these to offer value to the customer and sustain strategic advantage. I implement standardization and simplification for managing the communications and processes that support the satisfaction and growth of existing and new customers across the Company. • Integrate with the Sales Organization to achieve the aggressive sales growth and operating margin goals. Work with cross functional teams in the coordination of complex customer integrations with a focus on customer intimacy, relationship management while ensuring good decisions making by the Team. “For onboarding process - starting with Legal contract negotiations to first order for Large Internet Resellers, Big Box and Buying Groups. For existing customers take a proactive role in improving processes to insure customer retention and growth along with Company profitability. • Developed, implemented and led for Field and Inside Sales. • Develop Sales communication process for effective and on time communication allowing the Sales Organization to be efficient in their roles.• This highly visible position interacts with all cross functional areas of the Company. Part of the role keep abreast of industry changes, globalization, technology change/advances and competitive advantages. Technology solutions will be evaluated and presented to Management where applicable.

Deerfield, Il, Us

Sales Operations leader with unique blend of strengths including process improvement, interpersonal skills and strategic perspective. Experienced in sales and workflow initiatives that generate revenue growth and cost savings throughout the organization. Proven project-management and implementation capabilities across a wide spectrum of areas including: change management, process efficiency, account retention, customer relationships, ERP implementation, sales education. Record of success in driving true collaboration across all multiple functional areas. Thirty years in the Business Products industry.

Deerfield, Il, Us

Deerfield, Il, Us

New Customer Integrations to United Stationers systems and processes.

Bs, Information Systems Management

Information Systems, Computer And Information Sciences And Support Services