Office Administrator - Journeycall Ltd 2011 – PresentIn my current position I take charge of the day to day running of the office, manage the office junior and act as support for our Senior Management team. Recently I have taken over part of the HR function, this includes training on and off site which has developed my staff management skills.My main duties involve;• Opening and distribution of mail• Answering the reception phone• Organise meetings, take minutes and provide refreshments• Ensure all records and maintenance contracts are current• Stationary purchases and staff travel• Creation of personnel documents• Manage disciplinary proceedings• Organise recruitment • Deal with complaints and staff grievances

Information Advisor- Journeycall Ltd 2010 - 2011 Inbound call handling on behalf of several high profile companies and dealing with difficult customers whilst maintaining the highest standard of customer service.My main duties involved;•Using several different systems to sell rail and coach tickets•Processing online payments•Managing conversation, call flow and customer retention•Web support•Email queries•Ensuring that strict service level agreements are met