Claire Hutton Email & Phone Number

Virginia, Queensland, Australia

As the Lead Technical Training Coordinator I play a lead role in the efficient and effective service deliveryof the Technical Competency and Training function by leading a team providing end-to-end coordination support across all technical training activities for OSD employees, Maintenance Service Providers and contractors. I am also responsible for.

Brisbane Airport, Queensland, Australia

• Analysis, design, develop and implement key learning and development training programs.
• Evaluate and maintain learning solutions and related resources for employees and leaders.
• Collaborate with stakeholders across the organisation, as well as external partners, to ensure learning solutions are delivered in line with objectives.
• Provide input, advice, and assistance in applying effective project management methodologies to learning solutions.
• Lead and role model customer… Show more
• Lead and role model customer focused behaviour by designing processes and procedures with the customer in mind.

Brisbane, Queensland, Australia

• Manage and coordinate the BC&C maintenance project, including project governance, scope, timeline and life cycle, and risk registers.
• Monitor and report on project deliverables and performance.
• Establish and undertake the assessment of competency requirements across each role, and each employee.
• Oversee the development of detailed technical documentation to support the safe conduct of all specialist trade related activities within the maintenance function.
• Develop and… Show more
• Develop and maintain a strong network of collaborative working relationships with key senior stakeholders and business partners to enable effective learning solutions.

Brisbane, Queensland, Australia

• Undertake training needs analysis, instructional design & development, and the delivery and implementation of Brisbane Metro training activities.
• Evaluation and maintenance of learning solutions and related resources for employees and leaders.
• Lead and role model customer focused behaviour by designing processes and procedures with the customer in mind.
• Model and lead performance excellence and values-based culture in line with Council’s Leadership Blueprint.
• Develop and… Show more
• Develop and maintain effective collaborative working relationships with internal and external stakeholders, and develop external networks and partnerships with other government agencies and industry representatives to.

Brisbane, Queensland, Australia

• provided leadership and direction to the Load Control team as a subject matter expert (SME) in Flight Management
• ensured the accurate weight and balance data was generated, to support safe, compliant, and efficient flight operations and aircraft loading
• produced load sheet, dangerous goods, and special load data for the flight crew
• adhere to all CASA and NZ CAA safety regulations

Brisbane, Queensland, Australia

• led, coached, developed and supported the Airport Movements team to deliver best service outcomes for passengers and wider team.
• ensured compliance with Airport Handling Manual, OH&S Act, Work Cover legislation and CASA regulations
• worked with other leaders to review and improve Airline On time Performance

Brisbane Airport, Queensland, Australia

• coordinated aircraft arrivals and departures ensuring compliance with tarmac pavement concessions
• planned Virgin Australia Brisbane Domestic Airport aircraft movements, assigned parking bays and gate arrivals
• communicated with all internal and external stakeholders
• coordinated any medical emergency requirements with Air Traffic Control, Triple-Zero, Air Services Aviation Firefighters, and ground crew
• arranged for all aircraft to be met by ground crew, engineers… Show more
• arranged for all aircraft to be met by ground crew, engineers, refuellers, caterers and cleaners

Brisbane Airport, Queensland, Australia

• provided excellent customer service
• greeted guests, provided assistance and checked-in for flight
• complied with dangerous goods regulations for passenger air travel
• managed boarding gate and board passengers for flight
• drove and docked aerobridge to aircraft

Brisbane, Queensland, Australia

• Represented Virgin Blue as the voice of the company
• answered inbound calls from Travel Agents and Customers alike
• provided continuous, consistent, excellent customer service
• managed guest booking requests, changes, and complaints
• conversion of fare enquiries

Brisbane, Queensland, Australia

• Assignment: Suncorp-Metway Personal Loans Customer Service Officer
• provided excellent customer service
• data entry of all over the phone and branch applications
• completed credit reporting agency, employment, and reference checks
• liaised between banking branch staff and customers
• acted as key point of contact for all personal lending enquiries

Greater Brisbane Area

• provided excellent customer service
• processed mortgage and insurance premium funding documents
• provided support to the mortgage and insurance brokers

Brisbane, Queensland, Australia

• provided efficient and courteous customer service
• drafted customer personal lending proposals
• extracted and analysed balance sheets & profit and loss financial statements
• cross sold insurance and other related products
• reviewed existing lending products and maintain diary notes
• compilation of lending returns as required by Administration

Sydney, New South Wales, Australia

• prepared, processed, validated and reviewed documentation
• developed workflow processes and checkpoints
• effectively liaised and coordinated Major Accounts with other departments and business units
• maintained Major Accounts database
• telephone

Sydney, New South Wales, Australia

• provided efficient and courteous customer service
• processed documentation
• finalised new and existing lending proposals
• actioned daily/weekly task lists

Sydney, New South Wales, Australia

• assisted the Lending Manager implement new loans and monitored current portfolio
• gained "hands on" practical experience
• acted as a key point of contact for customers, Lending Support Centre and Enquiry Centre

Sydney, New South Wales, Australia

• maintained Commercial Bills monitoring system
• prepared Bills for draw down, rollover and maturity.
• produced daily and monthly reports
• balanced portfolio

Melbourne, Victoria, Australia

• telephone operator
• answered cardholder and branch enquires
• drafted letters
• balanced sundry accounts

Certificate Iv In Training And Assessment

Certificate Iv, Hospitality

Certificate Iii, Travel And Tourism

Year 12 Vce