Claire Hutton Email & Phone Number

Virginia, Queensland, Australia

As the Lead Technical Training Coordinator I play a lead role in the efficient and effective service deliveryof the Technical Competency and Training function by leading a team providing end-to-end coordination support across all technical training activities for OSD employees, Maintenance Service Providers and contractors. I am also responsible for developing, planning, scheduling and validating competency units and training packages for technical job families and functions, in alignment… Show more As the Lead Technical Training Coordinator I play a lead role in the efficient and effective service deliveryof the Technical Competency and Training function by leading a team providing end-to-end coordination support across all technical training activities for OSD employees, Maintenance Service Providers and contractors. I am also responsible for developing, planning, scheduling and validating competency units and training packages for technical job families and functions, in alignment with the enterprise competency framework and training governance, using technology and innovation. Show less

Brisbane Airport, Queensland, Australia

• Analysis, design, develop and implement key learning and development training programs.• Evaluate and maintain learning solutions and related resources for employees and leaders.• Collaborate with stakeholders across the organisation, as well as external partners, to ensure learning solutions are delivered in line with objectives.• Provide input, advice, and assistance in applying effective project management methodologies to learning solutions.• Lead and role model customer… Show more • Analysis, design, develop and implement key learning and development training programs.• Evaluate and maintain learning solutions and related resources for employees and leaders.• Collaborate with stakeholders across the organisation, as well as external partners, to ensure learning solutions are delivered in line with objectives.• Provide input, advice, and assistance in applying effective project management methodologies to learning solutions.• Lead and role model customer focused behaviour by designing processes and procedures with the customer in mind.• Actively responsible and accountable for tasks ensuring they are delivered on time and to requirements. Show less

Brisbane, Queensland, Australia

• Manage and coordinate the BC&C maintenance project, including project governance, scope, timeline and life cycle, and risk registers.• Monitor and report on project deliverables and performance.• Establish and undertake the assessment of competency requirements across each role, and each employee.• Oversee the development of detailed technical documentation to support the safe conduct of all specialist trade related activities within the maintenance function.• Develop and… Show more • Manage and coordinate the BC&C maintenance project, including project governance, scope, timeline and life cycle, and risk registers.• Monitor and report on project deliverables and performance.• Establish and undertake the assessment of competency requirements across each role, and each employee.• Oversee the development of detailed technical documentation to support the safe conduct of all specialist trade related activities within the maintenance function.• Develop and maintain a strong network of collaborative working relationships with key senior stakeholders and business partners to enable effective learning solutions.• Lead a strong focus on adding value to the business, including identifying, recommending, and delivering continuous improvement solutions.• Lead a culture of proactive responsibility and accountability for the delivery of work that is on time and to requirements.• Lead an agile workforce and ensure the adaption or acquisition of new skills to meet evolving TfB Maintenance needs in a changing business environment. Show less

Brisbane, Queensland, Australia

• Undertake training needs analysis, instructional design & development, and the delivery and implementation of Brisbane Metro training activities.• Evaluation and maintenance of learning solutions and related resources for employees and leaders.• Lead and role model customer focused behaviour by designing processes and procedures with the customer in mind.• Model and lead performance excellence and values-based culture in line with Council’s Leadership Blueprint.• Develop and… Show more • Undertake training needs analysis, instructional design & development, and the delivery and implementation of Brisbane Metro training activities.• Evaluation and maintenance of learning solutions and related resources for employees and leaders.• Lead and role model customer focused behaviour by designing processes and procedures with the customer in mind.• Model and lead performance excellence and values-based culture in line with Council’s Leadership Blueprint.• Develop and maintain effective collaborative working relationships with internal and external stakeholders, and develop external networks and partnerships with other government agencies and industry representatives to achieve Council’s project objectives and outcomes using a collaborative approach.• Provide input, advice, and assistance in applying effective project management methodologies to learning solutions.• Strong focus on adding value to business including identifying and recommending continuous improvement opportunities in consultation with stakeholders. Show less

Brisbane, Queensland, Australia

• provided leadership and direction to the Load Control team as a subject matter expert (SME) in Flight Management• ensured the accurate weight and balance data was generated, to support safe, compliant, and efficient flight operations and aircraft loading• produced load sheet, dangerous goods, and special load data for the flight crew • adhere to all CASA and NZ CAA safety regulations

Brisbane, Queensland, Australia

• led, coached, developed and supported the Airport Movements team to deliver best service outcomes for passengers and wider team. • ensured compliance with Airport Handling Manual, OH&S Act, Work Cover legislation and CASA regulations• worked with other leaders to review and improve Airline On time Performance

Brisbane Airport, Queensland, Australia

• coordinated aircraft arrivals and departures ensuring compliance with tarmac pavement concessions• planned Virgin Australia Brisbane Domestic Airport aircraft movements, assigned parking bays and gate arrivals• communicated with all internal and external stakeholders• coordinated any medical emergency requirements with Air Traffic Control, Triple-Zero, Air Services Aviation Firefighters, and ground crew • arranged for all aircraft to be met by ground crew, engineers… Show more • coordinated aircraft arrivals and departures ensuring compliance with tarmac pavement concessions• planned Virgin Australia Brisbane Domestic Airport aircraft movements, assigned parking bays and gate arrivals• communicated with all internal and external stakeholders• coordinated any medical emergency requirements with Air Traffic Control, Triple-Zero, Air Services Aviation Firefighters, and ground crew • arranged for all aircraft to be met by ground crew, engineers, refuellers, caterers and cleaners• completed aircraft load and trim documentation• communicated with aircraft and crew via air to ground radio communication• tracked and reported daily on time performance statistics Show less

Brisbane Airport, Queensland, Australia

• provided excellent customer service• greeted guests, provided assistance and checked-in for flight• complied with dangerous goods regulations for passenger air travel• managed boarding gate and board passengers for flight• drove and docked aerobridge to aircraft

Brisbane, Queensland, Australia

• Represented Virgin Blue as the voice of the company• answered inbound calls from Travel Agents and Customers alike• provided continuous, consistent, excellent customer service• managed guest booking requests, changes, and complaints• conversion of fare enquiries

Brisbane, Queensland, Australia

Assignment: Suncorp-Metway Personal Loans Customer Service Officer• provided excellent customer service• data entry of all over the phone and branch applications• completed credit reporting agency, employment, and reference checks• liaised between banking branch staff and customers• acted as key point of contact for all personal lending enquiries

Greater Brisbane Area

• provided excellent customer service• processed mortgage and insurance premium funding documents• provided support to the mortgage and insurance brokers

Brisbane, Queensland, Australia

• provided efficient and courteous customer service• drafted customer personal lending proposals• extracted and analysed balance sheets & profit and loss financial statements• cross sold insurance and other related products• reviewed existing lending products and maintain diary notes• compilation of lending returns as required by Administration

Sydney, New South Wales, Australia

• prepared, processed, validated and reviewed documentation• developed workflow processes and checkpoints• effectively liaised and coordinated Major Accounts with other departments and business units• maintained Major Accounts database• telephone

Sydney, New South Wales, Australia

• provided efficient and courteous customer service• processed documentation• finalised new and existing lending proposals• actioned daily/weekly task lists

Sydney, New South Wales, Australia

• assisted the Lending Manager implement new loans and monitored current portfolio• gained "hands on" practical experience• acted as a key point of contact for customers, Lending Support Centre and Enquiry Centre

Sydney, New South Wales, Australia

• maintained Commercial Bills monitoring system• prepared Bills for draw down, rollover and maturity.• produced daily and monthly reports• balanced portfolio

Melbourne, Victoria, Australia

• telephone operator• answered cardholder and branch enquires• drafted letters• balanced sundry accounts

Certificate Iv In Training And Assessment

Certificate Iv, Hospitality

Certificate Iii, Travel And Tourism

Year 12 Vce