As C2-Ai's Chief Operating Officer I am a key member of the senior management team reporting directly to the Chief Executive Officer. I hold a variety of central roles in business management overseeing the organisations operations and procedures. As COO my aim is to drive efficiencies and to secure the functionality of the business to drive extensive and sustainable growth. I oversea the diverse business operations, and am an experienced and efficient leader with excellent people skills, business acumen and work ethics. Responsibilities include:• Overseeing the organisations Quality Management System – I successfully implemented the QMS for C-Ci and C2-Ai in 2017, and oversea the company Policies, Processes and company audits.• Design and implement business strategies, plans and procedures• Head of Information Governance• Establish policies that promote company culture and vision• Oversee daily operations of the company and the work of executives (IM&T, Information Governance/GDPR, Quality Management System – Policies and Processes.)• Lead employees to encourage maximum performance and dedication• Advise and support the CEO in all matters of importance• Manage relationships with clients/partners/vendors• Decision-making and problem-solving

Key member of the senior management team reporting directly to the Chief Executive Officer. Responsibilities include:• Design and implement business strategies, plans and procedures• Establish policies that promote company culture and vision• Oversee daily operations of the company and the work of executives (IM&T, Information Governance/GDPR, Marketing, Sales, etc.)• Lead employees to encourage maximum performance and dedication• Advise and support the CEO in all matters of importance• Manage relationships with clients/partners/vendors• Decision-making and problem-solving• Head of Information Governance• Overseeing the organisations Quality Management System - implementation and audits.

Operations Manager for a vanguard healthcare company which boasts a suite of clinical intelligence tools for risk stratification, along with providing clinical quality reporting and case-mix adjusted analysis of clinical practice. We strive to improve patient safety standards through supporting healthcare professionals and providing a true picture of care in front line healthcare practice, through predicting clinical outcome that assess and improves quality and efficiency. Supporting general practitioners’ referrals’ and patient optimisation in hospital trusts along with accurate discharge analysis. Duties include:• Project Management of installation of software • Project Management of clinical engagement and training of system• Assisting Executives and partners • Appointed Company Secretary• Information Governance Manager• Managing the company administration• Marketing Lead through identification and development of commercial opportunities.• Identifying potential prospect sales, telephone cold calling to obtain appointments, and setting up business development database• Liaising with international clients and suppliers via e-mail and telephone• Maintaining websites (Company’s official site (including writing latest news and articles), LinkedIn, Facebook, Help Forum, all online procurement profiles)• Microsoft Partner Programme Manager• Organising events including researching and booking venues• Coordinating with external IT specialists to keep the IT system up to date and running• Team diary management and scheduling• Arranging travel, accommodation and international visa’s where required• Producing and maintaining help manuals• Proficient IT skills using MS Word, Excel, PowerPoint, CRM, Outlook, Google drive, WordPress• Processing orders, liaising between IM&T and clinical departments • Dealing with suppliers and customers worldwide, first point of contact• Chasing overdue invoices to minimize defaults and bad debts