- Deliver community and on-campus ESOL classes & SQA assessments - Complete administrative tracking tasks including community students transition to college courses

- respond to emails of inquiry from potential Chapter Focal Points (increasing the number from 5 to 46, as of June 1st 2020)- provide ongoing support to Chapter and National Focal Points, covering all aspects of their roles (IT, volunteer recruitment, leading Action Days)- facilitate development of campaign ideas through weekly meetings in various formats (large-scale Stand-Ups, smaller Huddles)

• Achieved SQA accreditation for the Trust• Sought development opportunities for the ESOL programme (e.g. JCP courses, Facebook group, primary school provision) • Maximised the accessibility of our ESOL provision in the community by building relationships with Housing Association colleagues, referral organisations (local & national), and Glasgow’s TESOL Network • Reported quarterly to Housing Association board on ESOL provision, with detailed breakdown of student registration, attendance and internal & external positive progressions, including case studies • Timetabled, developed curricula & resources for, and delivered 6-level online ESOL programme• Level tested and registered students (with associated administrative tasks, including in-house database)• Part of a 9-person Glasgow City Council Thriving Places team developing a process for Community-Led Locality Plans

Deliver tailor-made online ESOL courses to mixed ability groups, including asylum seekers and refugees

Created and delivered tailor-made ESOL courses for isolated refugee families, including absolute beginners (illiterate in L1).

- Conducted a detailed analysis of the school's current standards, in reference to all aspects of its professional delivery of English Language classes (including and not limited to premises, resources, teaching standards, social media platforms, publicity materials)- Supported the recruitment and onboarding of new members of staff, and ongoing training

Create tailor-made classes for a diverse community group

Created tailor-made courses for a local community centre

• Participated in monthly Education Section Working Group meetings in Vial camp, with UNHCR; Greek Ministry of Education Refugee Education Coordinator; local and international NGOs)• Maintained accurate and up-to-date accounts (Excel), within a monthly budget for food and stationery • Interviewed, recruited and inducted volunteer teachers, and liaised with recruitment NGO Indigo• Facilitated workshops/1:1 with other relevant services (legal, psychological) for refugees and volunteers • Wrote weekly Facebook updates for the CESRT page (4,700 followers)• Maintained a clean, safe, respectful and supportive learning atmosphere by demonstrating friendly and positive behaviour and ensuring protocols were upheld, including professional boundaries with students• Managed 5 volunteer teachers of English, French and Greek and coordinated the timetable of 8 daily classes for over 120 regular students (10am-6pm Monday-Saturday)• Coordinated non-teaching volunteers (from the general team of up to 40) to run creative workshops • Taught levels Beginner – Advanced; supported students 1:1 e.g. with CV writing/job applications • Supported the wider NGO with various activities, e.g. 24-hour on-call service for beach boat landings, children’s games at Vial Camp, Garden project, kitchen support to feed over 150people daily, warehouse organisation

• Planned and delivered activities and ELT classes for 4 groups of ~25 15-22year old refugees, including unaccompanied minors. • Active member of SEAL Group, including researching and preparing resources for LGBTQ+ refugees

• Cover-Coordinated the organisation: Language Learning Space (3 classrooms); Bike Renting Project (40 bikes); Cafeteria; Camp-Town transport service; volunteer team of 22 refugee and European volunteers • Developed the English teaching project: implemented a Level Testing system; created detailed Schemes of Work; developed teaching materials• Trained and supported inexperienced native and non-native English teachers, including from the refugee community; teaching English and leading activities for adults and teenagers• Wrote a blog post for RefugeeEd: https://www.refugeeed.com/post/claire-s-story

• Managed & supported 22 teachers (~220 students/week): lesson observations; weekly INSETT delivery• Completed logistical and administrative duties: academic schedule, student level placement• Liaised with Department Managers to create tailor-made English Programmes for international groups• Designed and developed peer observation, team-teaching and self-reflection systems

• Designed and delivered a 6-month training course adapting British Council in-house training material• Independently managed, designed and delivered 6 English language courses (A0-B2) to 90 tourism professionals (staff from the Ministry of Tourism, homestays and a museum) across 6 rural locations • Managed 40 Teaching Assistants (timetabling; clear communication channels; ensuring accountability) • Wrote final end of project M&E report; created a phrasebook for all participants

• Coordinated a group of 7 volunteers (local and international) to conduct weekly workshops and regular developmental observations of 8 teachers of 115 students (and took part in both activities)• Created a lesson observation rubric adapted to fit the local needs of the teachers• Co-conducted with the Principal bi-annual assessed observations and interviews for new teachers

• Line Manager: supported newly-joined teacher with administrative procedures, lesson planning, and setting up, reviewing and assessing their developmental goals; conducted official observations; graded line managee according to British Council standards. • Teachers’ Representative: delivered induction programme to new employees; provided ongoing pastoral and administrative support to 87 teachers; regularly met with Country Director • Level Leader for 4 levels (Secondary and High School); Manager on Duty for branch centre; Regional Green Champion; Equality Diversity and Inclusion National Team memberProduct/ELT Methodologies Teacher TrainerBritish Council, HCMC, Vietnam October 2016-May 2017• Adapted regionally-produced material and delivered INSETT on regional product (Primary Plus)• Co-designed and edited in-house product training digital resources (myClass)• Designed and delivered 2 INSETTs for 90 Secondary Teachers chosen from 90 district schools [Topics: Lesson Planning; Grammar]; delivered a 3-month English course to 18 Vocational College teachers• Conducted teacher recruitment interviews adhering to British Council interview structure and timingsTYLEC Course Trainer British Council, HCMC, Vietnam October 2016-May 2017• Tutored TYLEC candidates 1:1 – observed lessons and gave detailed written and oral support/feedback• Designed and delivered workshops [Topics: Authentic Communication; Controlled/Free Practice; TBL]

• Created detailed curriculums (with outcome tasks) to support informally-trained teachers • Delivered workshops and demo-lessons for teaching Assistants and teachers; mentored Lead Teacher

• Supported a 17-year old young adult with her school work and through supportive informal chats and outings

• Worked with a team of invidulators to deliver exams across the Barcelona region

• Supported a university student on his year abroad from Strathclyde University (sick-leave cover)

• Ausaid Scholarship Course Coordinator: led a team of 5 teachers in delivering a 9-month teaching programme consisting of General English, English for Academic Purposes and IELTS preparation, with the aim of ensuring all 26 students reach at least Band 6 (some began with Band 4 in some skills). The students come from all over Africa and are sponsored through Australia Aid, a branch of the Australian government which seeks to provide comprehensive sponsorship to inspirational individuals from various countries. After completing a specialised Masters Degree in Australia, they are contracted to return to their countries and work to develop their sectors. • Delivering a range of courses, including Business Skills, General English, IELTS preparation, and off-site English for Specific Purposes courses for local companies and NGOs.

Mpwapwa Teachers’ Training College, Tanzania (for Voluntary Service Overseas International) • Designed and delivered a 2-year teacher training course (350 trainees, up to 80 sts/class) and an INSETT and English-upgrading programme to 16 college tutors and 33 primary school teachers• Set up and coordinated a schedule of tutors to run an English Club for teacher trainees• Designed online (Moodle) teacher training courses (accessible to over 500 teacher trainees)• Regional Gender Representative for VSO Tanzania; represented VSO in UK newspaper interview • Coordinated with 12 Principals to design recruitment criteria for future VSO volunteers

Self-help Women's Project