Claire Maes Email & Phone Number

Roskilde, Dk

Copenhagen, Capital Region, Denmark

Copenhagen, Capital Region, Denmark

My responsibilities are divided into two sections.As Team Lead of Support: > I manage a growing team of up to eight Technical Supporters (recruitment, training, day-to-day management of the team)> in collaboration with the Product Specialists and Developer Team Leads, I participate in improving our products based on customers feedback > I deliver presentations about the Support team work to the entire company as well as to specific teams> I contribute to the… Show more My responsibilities are divided into two sections.As Team Lead of Support: > I manage a growing team of up to eight Technical Supporters (recruitment, training, day-to-day management of the team)> in collaboration with the Product Specialists and Developer Team Leads, I participate in improving our products based on customers feedback > I deliver presentations about the Support team work to the entire company as well as to specific teams> I contribute to the HelpCenter strategy, to help our customers and colleagues find answers to their questions themselves without having to contact supportAs Support Project Manager: > Incident Management: in very close collaboration with the Development Managers, I am in charge of defining a new strategy in case of major incident: internal/external communication, status updates, reporting, etc> Release Management: I analyzed in-depth more than 10 releases, documented them, and was the voice of customers and colleagues in release retrospectives with the Development Team Leads> Onboarding for new employees: I defined the strategy, implemented it with multiple internal stakeholders (from the Digital Learning Team, HR, but also Products, Customer Engagement, Finance, etc…) I reviewed the courses and aimed for a constant improvement of the onboarding. Show less

Copenhagen Area, Capital Region, Denmark

My responsibilities were: > To answer our customers and colleagues about any technical question they may have, by phone or email > To stay completely up-to-date with the last features released by Dalux > To present our products to leads in countries where Dalux does not have an office yet (Italy, Vietnam, India, Australia, New-Zealand, Egypt, etc) > To help organise events, both internal (Dalux Summit) and external (BIM World Paris, BIM Days Geneva, etc)

Romainville

My responsibilities were:> to manage a team of 13 people: distributed client enquiries to the team members, held bimonthly one-to-one meetings, recruited four people, managed the team’s presence in the office> to create and maintain good relationships with VIP clients for complex events, usually of more than 250 attendees> to create and maintain good relationships with prestige venues in Paris> to work to improve the IT system (Odoo) and increase its… Show more My responsibilities were:> to manage a team of 13 people: distributed client enquiries to the team members, held bimonthly one-to-one meetings, recruited four people, managed the team’s presence in the office> to create and maintain good relationships with VIP clients for complex events, usually of more than 250 attendees> to create and maintain good relationships with prestige venues in Paris> to work to improve the IT system (Odoo) and increase its potential for the team (creation and implementation of automatic quotes, daily verification of quotes, etc.)> to simplify and streamline the processes of our B2B restaurants to gain time and allow for delegation of some tasks to “insertion” colleagues> to create a manual to facilitate the integration process for newcomers and increase the team’s efficiency Show less

Romainville

My responsibilities were :> to accompany the clients in the definition of their events and the catering required : Board Meetings, presentation days, team-buildings, inauguration of new offices...> to build tailor-made propositions> to follow the catering process : transmission of information to the kitchen and logistics staff, follow-up with the client> to work with the IT department on the integration and progressive evolution of the new IT system (Odoo)

Région De Paris, France

My missions were : > to analyse grant requests (around 1,000 per year), to organise the meetings with French projects (around 100 per year), and to develop detailed summaries for the Foundation Board (around 50 French projects per year)> to improve the documentation used by the Board of Directors to take decisions on supporting projects: a clear financial report, pictures to assist with visualisation of the projects, and greater cohesion between all the documents>… Show more My missions were : > to analyse grant requests (around 1,000 per year), to organise the meetings with French projects (around 100 per year), and to develop detailed summaries for the Foundation Board (around 50 French projects per year)> to improve the documentation used by the Board of Directors to take decisions on supporting projects: a clear financial report, pictures to assist with visualisation of the projects, and greater cohesion between all the documents> to coordinate with finance and legal teams to formalize partnership contracts> to manage administrative, operational, and financial follow-up for projects > to write and translate internal and external communication materials (annual reports, website, promotional booklets, etc.) Show less

Région De Paris, France

I participated in street fundraising activities, discussing the activities of Action Against Hunger with passers-by and inviting them to become monthly donors

Paris Area, France

My missions were:> to manage financial and operational relationships with the 33 volunteer delegations in France > to organise meetings in Paris and other cities in France (transport, housing, catering) > to improve the intranet for volunteers, so that they would easily find all the available material rather than individually asking my team > to improve the communication supports (flyers, posters) using InDesign and Illustrator> to participate… Show more My missions were:> to manage financial and operational relationships with the 33 volunteer delegations in France > to organise meetings in Paris and other cities in France (transport, housing, catering) > to improve the intranet for volunteers, so that they would easily find all the available material rather than individually asking my team > to improve the communication supports (flyers, posters) using InDesign and Illustrator> to participate to the creation of a pedagogical game for children: I wrote the questions, helped to improve the board Show less

Région De Lyon, France

My missions were:> to brief and supervise the team of 20 volunteers during the festival> to plan the timetables of the volunteers and the participants before, during and after the festival> to manage the logistics for the artists, participants and volunteers : technical material, housing, transport

Région De Sydney, Australie

My missions were:> to develop promotional materials, such as posters, flyers, blog articles, social media posts> to organize promotional events: I filled in applying forms, negotiated exhibition stand price, managed the logistics, organized the timetables of the volunteers, held the stands> to instigate a new partnership with another cooperative

Msc In Management, Major In Sustainability And Corporate Social Responsibility

Activities and Societies: Member of Planet & Co, the sustainability association on the campus Thesis: "How to broaden the local food.

Marketing

Exchange student for one semester. Courses of Non-Profit Marketing, Social Media Marketing, Strategic Market Planning.

Litterature, Hypokhâgne, Khâgne

Three years of higher education (equivalent to BSc) in French Literature, History, Philosophy, English Literature.