Claire Ng Email and Phone Number

- Supporting executive chef (showroom manager) in planning day-to-day demo executions and following up with clients to ensure satisfaction.- Assisting a team of 23 account managers in developing, maintaining and growing an active client/trades people base and strong client relationships.- Weekly sales meeting to review performance, operations, and employee relation issue and to develop overall business strategy.- Weekly meeting with marketing team to provide insights about trades partners and to work on the contents for social media.- Supporting trades specialist by providing client/trades partners interaction in CRM after each designer event.- Re-constructing team structure by hiring, training and developing new talents based on business needs.- Assisting customer service department in resolving client issues and complaints.

- Investigate, evaluate, and process claims based on relevant documentation with the highest claim amount of $80,000.- Manage inquiries, escalations, and pending files on claim decisions with an average of 50-60 claims on hand.- Enter orders for parts and replacements correctly and provide clients/designers with updates/ETA.- Schedule deliveries and technician appointments for in house repair/inspection.- Provide an exceptional customer service by following up and collaborating with the sales team and the other departments in a corporate environment to address concerns and /or questions.

- Proved records of achieving personal/team sales targets in various categories with the highest SPT of $30,000 and exceeded 10% of total sales in RTW.- Provided the boutique director with insights on buying each new collection. - Coordinated daily administrative operation of the back house by organizing workload priorities. - Proactively assisted the operation manager in filing, following up with repairs, balancing invoices, and restocking supplies and packaging.- Identified customer issues and implemented strategies that led to successful solutions.

- Managed and trained a team of 12 sales associates on product category, monthly floor set, and content, and led training seminars as needed with new hires and new collection arrivals.- Executed monthly floor set and maintained the highest standards within the store according to the company visual guidelines.- Achieved set financial targets by serving as a mentor and leader in the department and demonstrated strong sales ability.- Provided on-going business insight and briefed the general manager and merchants on a continual basis regarding feedback from clients and peers; and provided input on how to drive and improve business.