Claire Ng Email and Phone Number

• Planning and adapting fun, educational lessons for adult learners. • Searching for external resources to supplement provided course materials. • Using projectors, Microsoft Office, and Google Drive to drive the company’s paperless initiative• Receiving above-average student survey results

• Taught English to classes of 4 young learners (ages 5-16).• Coached young learners who took Trinity College London’s GESE (Graded Examinations in Spoken English). Over 90% received a letter grade A (Distinction).• Designed lesson plans for regular and summer programs.• Liaised with the front desk on scheduling and communication with parents.

• Looked for business opportunities• Managed customer relationships.

• Managed daily operations and customer relations. • Managed a team. • Resolved problems. • Conducted stock counts and warehouse migrations. • Established new accounts and carried out administrative tasks. • KPIs were all met in accordance with agreement with customers.

• Established new accounts by planning warehouse migrations, establishing the standard operating procedures, and training ground staff and office staff on these processes.• Managed a team of ground staff and cut the backlog of work by 50%. • Spearheaded investigations of hundreds of wrong orders and provided a resolution that resulted in all the records being up-to-date.

• Provided credit and wealth solutions for customers' needs. • Resolved customers' issues daily. • Managed portfolios during the extended absence of the Premier Relationship Managers.• Spearheaded a family trust capital loan program for a major law firm to bring in revenue and maintain good relations with the client while adhering to banking regulations. • Trained other staff members on procedures.

• Trained in customer management, daily operations, and financial advice. • Led a major campaign on the introduction of a new product.