Claire Rust Email & Phone Number

Brighton

Currently work on Trauma & Orthopaedic Wards.

Hounslow Central, Greater London, United Kingdom

Working with people via NHS or Criminal Justice that have Drug and Alcohol problems.

Hounslow West London

Engagement & Recovery Project Worker - DIP/Acting Hounslow DIPTeam Leader (1st Dec 2012 - 1st May 2013)Key Duties:• Write reports for Court and Social Services, attend any meetings with regards to Safeguarding of Children and Vulnerable Adults.• Record all client information accurately on data base system, with their consent.• Work in close partnership with Police, Probation & Prison Carats Teams, Council Housing Teams & Street Homeless.• Monthly spread sheet checks with the DDO in charge of capturing data from Custody on Test on Arrest.• Provide monthly Dip Reports to the Service Manager.• Complete Monthly Hounslow Dip figure reports and send them to the Metropolitan Police • Update the Company HR data base with staff annual leave, sickness, training, toil etc.• Carry out comprehensive client assessments within custody and community. Act upon any immediate risk of danger.• Provide key-working one to one support for a client caseload.• Work alongside Medical Teams for Opiate or Alcohol clients that require medical treatment.• Provide line management and supervision to 6 staff and ensure the delivery of a quality service.

Lambeth & Hounslow

This is a brief description of duties as they are in addition to the following positions.• To carry out an end to end service for clients that are arrested and test positive for class A drugs. So they only have one key-worker through their entire treatment.• Conduct an Initial Assessment, refer for medical treatment if required, attend court hearing and write report for ROB if necessary. • Attend HMP Brixton to complete DIR’s & CSMA, if sentenced from court. • Case management in the community.• Referrals to other services and attend with the client when necessary. • One to One key-working delivering motivation interviewing intervention with the aide of Mapping.

Middlesex

• Maintaining a safe secure and healthy environment.• Monitor and observe behaviour.• Follow security procedures and instructions.• Monitor Property and equipment.• Conduct searches.• Escort Prisoners to Hospital or High Profile Court cases.• Promoting development of pro-social behaviour.• Be mindful of and responsive of the needs of women in custody.• Encourage, support and listen.• Multi agency communications.Change in Position to working within Carats as a Prison Officer:- • Prisoner Assessment• Case Management• Counselling• Referral and Programme delivery according to IDTS• Administration• Delivery of IDTS groups• Throughcare and Scripting appointments with DIP

West London

• To ensure the high standards of Customer Service were constantly met by liaising with Sales and Technical Managers.• To book service calls, advise customers and liaise with Technical Director and team of engineers.• To take and process orders from customers and to suppliers.• To type – letters and quotations.• Manage the Maintenance Contracts and the Lease and Rental Agreements. • To produce presentation material for meetings, training manuals and guides, leaflets and literature.• Produce reports for MD and Sales Manager.• To manage Credit Control and Invoicing. • To oversee – Post, Filing, Stationery Orders and organisation of deliveries.

Slough

Temporary contract: -• Manage up to 100 National Calls/queries daily.• Responding to weekly letter targets. • Liaising between dealerships and customers.• Interdepartmental communications.• Administer that all business is logged, recorded and accounted for on the company database

Isleworth

Made Redundant• Preparation of quotations and tender replies.• Producing weekly and monthly sales and activity reports.• Developing and maintaining company wide database.• Sourcing new leads for Telesales Department.• First point of contact for customer enquiries, (phone, post, e mail)• Back-up to Post – Sales Administrator.• PA support activities for MD.

Marble Arch, London

Made Redundant:• Created and managed Invoicing System from start-up situation.• Daily credit control using manual system.• Cash Collection and account reconciliation.• Producing management reports of sales and Purchase Ledger of the European Operating companies.• Management of Sales Database and Customer Database.• Invoicing runs twice daily• Accessing customer needs and resolving account queries.

Holborn London

Temporary Position at Institute of Chartered Accountants.• Typing and issuing of Press Releases of articles to tight deadlines.• Research and other administrative and secretarial duties.

Chiswick West London

Made Redundant:• Responsible for resolution of customer queries.• Cradle to grave management of customer orders.• Credit Control, banking and cashbook balancing.• Advising customers on the artwork for the production of their personalised labels and issuing quotations.• Creating sales & marketing information.• Coordination company attendance at exhibitions.• Representing the company at exhibitions.